Translation with ATE Bugs

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the Advanced Translation Editor (ATE) on the legacy interface where the page does not scroll, or on the latest interface where the accept and submit link button is not visible when editing the last paragraph, we understand this can be frustrating.
Solution:
We have already addressed these issues. However, if you're still facing these problems, we recommend clearing your browser's cache and cookies, and then trying again. If the issue persists, it might be due to a specific setup or configuration on your site.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 1 year, 1 month ago.

Assisted by: Andrey.

Author	Posts
March 6, 2025 at 5:06 pm #16784794
gunalO	Background of the issue: I am trying to use ATE for manual translation on the legacy interface, but the page does not scroll anymore. This issue started today, and it worked fine yesterday. Additionally, on the latest interface, the accept and submit link button is not visible when editing the last paragraph of a document. Symptoms: On the legacy interface, the page does not scroll, preventing me from seeing translation paragraphs below the screen space. On the latest interface, the accept and submit link button is not visible when editing the last paragraph, making it impossible to save the last paragraph once translated. Questions: Why does the page not scroll on the legacy interface when using ATE for manual translation? Why is the accept and submit link button not visible on the latest interface when editing the last paragraph?
March 6, 2025 at 10:18 pm #16785584
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you kindly provide a step-by-step process for manual translation with screenshots? This way, I can observe and comprehend the issue more effectively.
March 7, 2025 at 7:16 am #16786267
gunalO	As per attached image; this screen does NOT allow us to scroll down, so that we can review, or edit paragraphs which are not currently on the screen. The article we are trying to translate is long and has many more paragraphs. Whatever has changed on e.ate.wpml.org has caused this yesterday or day before. We could scroll up and down on this screen to review our translations.
March 7, 2025 at 12:02 pm #16788184
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your information. The issue should be fixed already.