I’m a bit lost in how the Advanced Translation Manager works.
We received an email stating that translations are paused and that additional credits need to be purchased. However, as far as I know, in this case the English language content is translated manually by the user and pasted into the fields via the Advanced Editor. The automatic translation option is turned off.
Based on your message, I’m also unable to determine where any free credits may have been used. Therefore, I cannot verify whether any translation credits were actually consumed.
How can I check this?
Additionally, how can we ensure that if a client does not want to use translation options and prefers to enter translations manually, nothing is accidentally translated via the AI translation option?
Please share with me the URL of the site, that way I can review our ledgers and see where the credits were used.
You can also do this as well from your side by going to WPML->Translation Dashboard->Payments & Maintenance and from within that tab get a copy of where the credits were used.
To prevent using credits for translations by accident follow the 2 steps below:
1. Go to WPML->Settings -> Automatic translation -> Do you want WPML to automatically translate all content when the Translation Editor opens?
make sure that it's set to "No, wait for me to start the translation".
2. Go to WPML->Translation Dashboard->Translate Everything Automatically make sure it's set to "OFF"
Thank you for getting back on this. For a strange reason I've not received a notification after you posted your reply, so for this reason I'm replying later than usual.
Anyway, as far as I can see everything seems to be set up as it should be.
In WPML portal I see that nolimtsartcastle.nl still has the 2000 credits.
So the question is, why do I receive this mail?
Subject: [ACTION NEEDED] Translations for hidden link are paused
Hi Sander,
Thank you for using WPML’s automatic translation for hidden link. We’re sending this email to let you know that your site has run out of translation credits and translations are now paused
How to add credits and resume the translations
You can buy additional prepaid credits (you’ll need at least 402 credits) or sign-up to pay-as-you.
Automatic translation pricing
Need Help?
Contact WPML support. We’re available 24/7.
You’re receiving this because translations for hidden link are managed by WPML using this address: sander@firmanetjes.nl.
