[Closed] Urgenty. need to be fixed the issue

Hi Imran,

Thank you for contacting WPML Support. We understand this is urgent and will check it right away.

Could you please share a bit more detail about the issue (what is happening and what you expect instead), and any screenshots if possible? This will help us resolve it faster.

Thank you for your cooperation

Thanks for the additional details.

I can reproduce the untranslated popup when visiting this product:
hidden link

After clicking the “Holen Sie sich ein Angebot” button, the popup appears untranslated (please see the attached screenshot).

If the popup ID is hardcoded inside an HTML element, please make sure that the translated popup ID is used in the translated product template. Then check if the issue is resolved.

If the issue still persists, please provide temporary access (WP-Admin and FTP Login info) to your site, so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you