WCML - Refunds not calculated in WooCommerce Analytics

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Supporter timezone: Europe/Paris (GMT+02:00)

This topic contains 5 replies, has 2 voices.

Last updated by Yvette 4 years, 6 months ago.

Assisted by: Yvette.

Author	Posts
October 4, 2021 at 1:22 pm #9716465
patrickT-24	I am trying to: WooCommerce Analytics seems to have problems locating/calculating refunds when WooCommerce Multilingual is enabled. It simply returns 0 / no data for refunds both when checking the revenue tab and the orders tab (filtering for refunds). When disabling WCML, the stats are calculated correctly. This problem happens regardless of the selected currency in Analytics. I expected to see: Orders / revenue based on refunds Instead, I got: No data calculations.
October 6, 2021 at 11:33 am #9732093
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hello Could you please see if you can recreate the issue im this sandbox site: hidden link The site is already configured with WCML/WPML/Storefront. You need only process an return and see if the same issue happens. Please write back and then let me know how to see the issue myself there.
October 6, 2021 at 11:47 am #9732307
patrickT-24	Hi, I can confirm that this is also a problem on the sandbox site, you just sent. I just refunded order #128 as shown on the screenshot. Going to Analytics -> Orders and filtering on Refunds , no refund data is shown. The same goes to Analytics -> Revenue where "Returns" is set to 0. See the attached screenshots.
October 6, 2021 at 1:21 pm #9733219
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Thank you - I have confirmed and escalated the issue.
October 26, 2021 at 12:55 pm #9864615
patrickT-24	When can we expect an update on this?
October 26, 2021 at 3:27 pm #9866209
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	I don´t have any news to share. The issue has been escalated to development but the timeline and prioritisation is not something that I can see. When there is news on the ticket, I will be notified by email. Sorry to not have better news for you. As of right now, the notes say that there is no workaround to provide and simply that the issue requires deeper work.