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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)
Tagged: Exception
This topic contains 12 replies, has 1 voice.
Last updated by Otto 1 week, 1 day ago.
Assisted by: Otto.
Author | Posts |
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May 28, 2025 at 12:47 pm #17083420 | |
marioG-45 |
Background of the issue: Symptoms: Questions: |
May 28, 2025 at 12:51 pm #17083440 | |
marioG-45 |
Hello, I have a question related to the WPML multi currency lifting charges. ==> Or as I set the exchange rate update time as monthly so it will update monthly basis only? Could you please check that thing and let me know. |
May 28, 2025 at 6:42 pm #17085194 | |
Otto WPML Supporter since 09/2015
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello, Automatic exchange-rate updates in WooCommerce Multilingual & Multicurrency (WCML) let you choose how often rates are fetched (daily, weekly, or monthly) and optionally add a lifting charge—a fixed-percentage markup that is baked into the rate as soon as it is saved. The markup is stored in the database together with the rate, so every price conversion that happens after the last update and until the next one already includes the lifting charge. In other words, there is no “extra” fee charged right before the next update; the charge is continuously in effect from the moment the rate is stored. You can trigger a manual update to be sure. In the currency table, you'll see the effective rate (exchange rate + lifting charge), so you'll be sure it's already applied. Then, every update will include the lifting charge. Best Regards, |
May 29, 2025 at 4:39 am #17085931 | |
marioG-45 |
Hello Otto, Okay got it. |
May 29, 2025 at 12:51 pm #17088022 | |
Otto WPML Supporter since 09/2015
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello, No. As soon as you change the lifting-charge value and click Save, WCML recalculates the stored conversion rate on the spot, using the base rate that was last fetched. Those new, marked-up rates are what the store shows until the next time the automatic “Monthly” task runs (roughly 30 days after the previous fetch) or until you click Update manually now. So: That means you can freely tweak the percentage during the month; every time you save, storefront prices change right away, and the next automatic fetch will simply use the most-recent percentage you left in the field.    If you want the base rate and the markup to refresh together right after you edit the percentage, just hit Update manually now after saving. That forces WCML to pull the latest market rate and store the new, fully marked-up figure straight away.  Best Regards, |
May 30, 2025 at 6:14 am #17090465 | |
marioG-45 |
Hello Otto, Okay. Then so as per your calculation formula like below So it will be like below. correct? If yes then I had tried that but value was not changed after update the lifting charge. |
May 30, 2025 at 2:36 pm #17092617 | |
Otto WPML Supporter since 09/2015
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello, Yes, I checked and had the same results. The lifting charge is not applied immediately. I needed to click on "Update manually now" to make it effective. IMHO, this is not the expected behavior. I'll check with our second tier support if it's a bug, or I was wrong. I'll keep you posted. Best Regards, |
June 2, 2025 at 4:26 am #17096209 | |
marioG-45 |
Hello Otto, Okay, Waiting for your update. |
June 2, 2025 at 12:53 pm #17098108 | |
Otto WPML Supporter since 09/2015
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello, Our second tier support also thinks that this may be a bug, it makes sense to update the exchange rates once the values are saved. They will take a deeper look and escalate it to our dev team if needed. I'll keep you posted. Best Regards, |
June 10, 2025 at 8:43 am #17120807 | |
marioG-45 |
Hello otto, Is there any update? Did second tier team fixed the issue? |
June 10, 2025 at 1:30 pm #17122020 | |
Otto WPML Supporter since 09/2015
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello, No, it was not possible for our second tier support to provide a workaround at this stage. The issue has been escalated to our development team. It will be fixed in future versions, I can't provide you with an ETA though. Best Regards, |
June 11, 2025 at 5:44 am #17123968 | |
marioG-45 |
Hello otto, Okay but they(Development Team) are started work on the issues? |
June 11, 2025 at 3:32 pm #17126985 | |
Otto WPML Supporter since 09/2015
Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00) |
Hello, Not yet. How bugs are handled depend on many factors. It's in our backlog and it will be handled. For now, you'll need to click on "Update manually now" to make the lifting charges changes effective. Best Regards, |