WPML Elasticpress clears all indexes, not just the site-specific one

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 13:00	9:00 – 13:00	9:00 – 13:00	8:00 – 12:00	8:00 – 12:00	-
-	14:00 – 17:00	14:00 – 18:00	14:00 – 18:00	13:00 – 17:00	13:00 – 17:00	-

Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Compatibility

This topic contains 8 replies, has 3 voices.

Last updated by Bruno Kos 2 years ago.

Assisted by: Bruno Kos.

Author	Posts
October 12, 2023 at 2:35 pm #14566993
cristianoR-2	Hi have a single elasticsearch server where are connected miltiples websites. Any website has our cutsom index. All works fine except if i have installed WPML Elasticpress plugin, in this casi if in one website i click on "Delete all Data and Start a Fresh Sync" button, all indexes (also indexes for the other websites are deleted). Without wpml elasticpress plugin installed. In the log if WPML Elasticrepss plugin is installed i see: Starting delete and sync… In the log if WPML Elasticrepss plugin is NOT installed i see: Starting sync… Steps to Reproduce Add 2 website to same elasticsearch server Create index for 2 websites Add WPML Plugin to both websites in one website click on "Delete all Data and Start a Fresh Sync" button Check on the other website if the index still present
October 12, 2023 at 4:43 pm #14567685
cristianoR-2	I, sorry my pc is disconnected. I see you have reproduced the issue (the error on my site after delet the index on your site). I confirm you can escalate it to your 2nd tier support.
October 12, 2023 at 4:43 pm #14567687
cristianoR-2	I, sorry my pc is disconnected. I see you have reproduced the issue (the error on my site after deleted the index on your site). I confirm you can escalate it to your 2nd tier support.
October 12, 2023 at 4:44 pm #14567689
cristianoR-2	I, sorry my pc is disconnected. I see you have reproduced the issue (the error on my site after deleted the index on your site). I confirm you can escalate it to your 2nd tier support. Thank you
October 16, 2023 at 9:47 am #14583075
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	This has been escalated to our Compatibility team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.
October 20, 2023 at 12:24 pm #14623343
Diego Pereira Supporter Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello @cristianoR-2, this is Diego from the WPML Compatibility Team. I managed to reproduce the issue. After cleaning my website index (hidden link) I can see that it also deleted the index from this URL: hidden link Question: What are the steps to regenerate the index from hidden link after that? Do I need access to the hidden link dashboard? If so, could you please provide the credentials? To investigate the issue, we will need to reproduce the issue and start over several times. That's why it's important to know how to reverse this.
October 23, 2023 at 8:12 am #14633967
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	What are the steps to regenerate the index from hidden link after that? Can you check the reply from my colleague on https://wpml.org/forums/topic/wpml-elasticpress-clears-all-indexes-not-just-the-site-specific-one-2/#post-14623343?
October 23, 2023 at 8:17 am #14633985
cristianoR-2	Go to Elasticpress->Sync->Sync Now
October 24, 2023 at 10:08 am #14645793
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	We created an internal ticket and are also aware of hidden link I will keep this thread updated as soon as there is a movement within our internal ticket.