WPML /ru subfolder is breaking my website showing 404 error

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 15 replies, has 0 voices.

Last updated by Shekhar Bhandari 3 days, 13 hours ago.

Assisted by: Shekhar Bhandari.

Author	Posts
May 6, 2026 at 5:41 pm #18018528
corplexC	Hi, When I select the subfolder option /ru it is breaking my website. It's showing 404 error on random pages for few secs. I am getting errors on crawler as well for random pages. I changed it to lang=ru setting and it's not showing error and working properly.
May 7, 2026 at 8:33 am #18019525
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
May 8, 2026 at 10:21 am #18022449
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I visited the hidden link page after removing the redirects from RankMath and it's working for me, can you please check and let me know if the 404 error is still showing up? Look forward to your reply. Thanks
May 8, 2026 at 12:38 pm #18022838
corplexC	Yes, It's still showing on my website.
May 8, 2026 at 12:40 pm #18022867
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you please paste those links for me so I can quickly check? Thanks
May 8, 2026 at 12:44 pm #18022874
corplexC	Let the new one come I will send. Because previous one are staying only for few secs
May 8, 2026 at 12:44 pm #18022877
corplexC	hidden link hidden link
May 8, 2026 at 12:47 pm #18022880
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Those urls doesn't show 404 for me, it redirect to another page as added here: hidden link Am I missing something to replicate the issue?
May 8, 2026 at 12:51 pm #18022886
corplexC	This is not about redirect. It will only show for few sec May be I will record video and share with you. You will have a better idea. It will stay only for few secs.
May 8, 2026 at 12:56 pm #18022919
corplexC	hidden link
May 11, 2026 at 5:49 am #18025698
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I checked the page from my side, and it loads correctly for me as well, which makes the issue a bit difficult to debug since it seems to happen only from the external domain. Could you please try the following steps and let me know if the issue still persists afterward? * Disable all non-WPML plugins * Switch temporarily to one of the default WordPress themes * Clear all site/server/browser cache Before making any changes, please make sure to create a full backup of your site, including both files and the database. This is always recommended before troubleshooting. Looking forward to your reply. Thanks
May 12, 2026 at 7:44 am #18029301
corplexC	Hi, It didn't help me so I deleted my plugins and it's database tables. I was trying to reinstall but it's givving me this error and no tables are creating in the database. Table 'u491744076_nEwCplxdb.wp_icl_strings' doesn't exist Array ( [language] => en [context] => WP Endpoints [gettext_context] => [domain_name_context_md5] => 1fcfc416346b2dc1051cd3cd0c1fb9cb [name] => schema-preview [value] => schema-preview [status] => 0 [translation_priority] => optional [allow_empty_value] => )
May 12, 2026 at 10:16 am #18029812
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Deleting database tables will delete all the existing translations so it's better to use a database backup rather than creating new tables. if you wish to continue with new tables, you can use the suggestion provided here to create missing table. https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/ Thanks
May 12, 2026 at 11:22 am #18030009
corplexC	Okay I have fixed this error. But still with /ru directory option it's showing me error. I did all your recommended steps.
May 12, 2026 at 11:30 am #18030040
corplexC	For your reference I am still getting the error.