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[Closed] Credits refund

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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 9 months, 2 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
March 6, 2024 at 12:36 pm #15379251

drS

i bought connections for my websites

and i faced some issues so i deleted all the translated data from my website

issue was that i was using multi websites and due to url and other internal issues i need to delete all data form my webiste now i am looking for translated content back or credits so i can use them again
March 6, 2024 at 6:17 pm #15381220

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for your patience.

I'm going to merge your new automatic translation account to the old one so you can benefit from the translation memory and not be charged for the content you already translated before.

I need your help doing it.

Can you please go to WPML -> Support -> Troubleshooting and share with me your Automatic Translation account id?

It's going to be one of the first pieces of information available for you, right at the top.

I'm marking your next reply as private so you can share it safely with me.

Thank you,
Mateus

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