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Supporter timezone: Europe/Madrid (GMT+01:00)

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This topic contains 3 replies, has 0 voices.

Last updated by Paola Mendiburu 1 week, 1 day ago.

Assisted by: Paola Mendiburu.

Author Posts
December 4, 2025 at 2:01 pm

simonW-37

We are using Document library Pro on our website, as well as WPML. We have an English, German and French domain.
We have many documents on the site but 99% of them are in English. Ideally, no matter the language of the website, users should be able to search and see the different documents.
However, I noticed that on the German and French pages, the documents don’t display. We have a custom plugin set up with document library pro so I cant 100% tell if this issue is coming from your end. But what I can see is that when I look for e.g. “application-note” (a document library term doc-category) on the English site, I see the application notes. When I look for the same document category on the French or German website, nothing is displayed, because this document category only exists for and is assigned to English documents.
We are using a custom plugin setup that helps us filter the documents so I can't with 100% confidence say that this is a WPML issue, however the custom plugins used to work on all language domains, and we noticed that as time went on, and we updated WPML a couple times, it just no longer works.
I've tried reaching out to Barn2 support because of Document Library Pro, but they have pointed us towards your support system.
I'm attaching some screenshots of the English vs. French site, as well as the error that comes up on the front end.

December 5, 2025 at 8:35 am #17637174

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Hi there!

Could you please install the plugin Documents library pro on the following test site?
hidden link

Please let me know when it is installed so I will try to reproduce the problem.

Thanks.

December 9, 2025 at 8:06 am #17645976

simonW-37

Hi Paola

I have installed Document Library Pro, but it needs a License key, and the key is active on our own site.

But I hope it's enough for you too see what the error is.

December 9, 2025 at 8:51 am #17646127

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Thank you so much!

I added the shortcode, but it’s not working:
hidden link

Could you please tell me where the code for that shortcode is created?

Maybe is not coming from the plugin.