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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 5 replies, has 0 voices.

Last updated by michaelK-113 14 hours, 50 minutes ago.

Assisted by: Shekhar Bhandari.

Author	Posts
April 2, 2026 at 12:32 pm #17945986
michaelK-113	2026/04/02 12:28:46 PM ATE Server Communication WPML has detected a change in your site's URL. To continue translating your site, go to your <a>WordPress Dashboard and tell WPML if your site has been <a>moved or copied. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"},"status":426}
April 6, 2026 at 5:11 am #17950612
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
April 7, 2026 at 8:24 am #17952944
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Those IP aren't blocked from our end. It appears that this website was previously located at hidden link and is now running at hidden link. Is the site from staging moved to the new domain? Can you complete the migration now and see if it helps? Look forward to your reply. Thanks
April 9, 2026 at 7:39 am #17958341
michaelK-113	I am trying to do the migration since December but as I stated in another ticket it won´t let me do it. Always the same error message.
April 9, 2026 at 9:41 am #17958929
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you go to WPML->Support->Troubleshooting and set the site as alias of the main site once and see if it helps? The site access is blocked for me stating the following error, can you disable this blocking until we fix the issue? 403 Forbidden Request forbidden by administrative rules. Look forward to your reply. Thanks
April 9, 2026 at 10:42 am #17959043
michaelK-113	The server team got back to me and had the following: The reason that staging may have worked, the main site failed, can be related to them having different IPs used for outbound connections. From an initial review with our senior team we can not see any blocking on our end. Can you please confirm what the IP address of the plugin is (which is being used for the connection). We can then test your package's connection to that IP address to see if it is getting blocked.