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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the favicon icon does not appear on Google search results for the French version of their website.
Solution:
We have verified that the favicon appears correctly on the French version of the website. It is possible that Google may need more time to update its search results. We recommend waiting a few weeks to see if the issue resolves itself.

If the problem persists or if this solution becomes irrelevant due to updates or it does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, feel free to open a new support ticket with us for further assistance at WPML Support Forum.

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This topic contains 3 replies, has 1 voice.

Last updated by arnaudh-8 1 month ago.

Assisted by: Noman.

Author Posts
January 17, 2025 at 6:32 pm #16607876

arnaudh-8

Background of the issue:
I am trying to ensure that the favicon icon appears on Google search results for the French version of my website, hidden link. I used a VPN to search on Google in France and can't see the favicon icon.

Symptoms:
The favicon icon does not appear on Google search for the French version of my website.

Questions:
How can I resolve the issue of the favicon not appearing on Google search for the French version of my website?

January 21, 2025 at 8:46 am #16616821

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

I have checked your FR version of the website and I can see the favicon showing there fine, so could be that just Google needs a bit more time. As fair as I can see the translation versions are correct, so I would advise waiting a few weeks to see if this is solved.

Regards,
Drazen

January 21, 2025 at 2:57 pm #16619468

arnaudh-8

Hello Drazen,

I just did a Google search in france via my vpn and I can now see the favicon.

Thank you for your help.

Best Regards,

January 21, 2025 at 4:29 pm #16619903

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Glad to hear the favicon is showing correctly now.

Could you please mark this ticket as resolved and feel free to create a new chat/ticket if something for us later on and we would be happy to help.

Thank you

January 21, 2025 at 6:04 pm #16620153

arnaudh-8

Hi Drzen & Noman,

Thank you for your support. Closing the ticket now!