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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 2 replies, has 2 voices.

Last updated by Osama Mersal 6 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
July 20, 2024 at 3:30 pm #15981666

pooladd

Background of the issue:
I am trying to display the header of the single product page in the second language on my site hidden link. The issue is caused by the WPML plugin. When I deactivate WPML Multilingual CMS, the problem is resolved.

Symptoms:
The header of the single product page is not displaying in the second language.

Questions:
How can I fix the issue of the header not displaying in the second language?

July 21, 2024 at 10:24 am #15983114

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

July 22, 2024 at 8:18 am #15985450

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and found that there was a translated string in String Translation that shouldn't be translated.

I deleted this string. Please check if thehidden link"> products page header works correctly.

Best regards,
Osama

The topic ‘[Closed] header problem’ is closed to new replies.