I can asign myself as a translator

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to see their account to assign themselves as a translator in WPML, despite being an admin.
Solution:
If you're experiencing this issue, we recommend the following steps:
1. Navigate to Products > All Products in your WordPress dashboard.
2. Click on "Screen options" at the top right of the screen and ensure that the "Language" option is enabled.
3. Look for translation icons next to each product in the list at Products > All Products, which allow direct access to translations.
4. Alternatively, you can access the translation editor directly from the right sidebar of the WordPress Editor while viewing the original product.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Exception

This topic contains 3 replies, has 1 voice.

Last updated by jiriP-10 2 weeks, 4 days ago.

Assisted by: Andreas W..

Author	Posts
November 21, 2025 at 9:35 am #17598097
jiriP-10	Background of the issue: I am trying to assign myself as a translator in WPML. Symptoms: My account isn't visible to assign a translator role. Questions: Why can't I see my account to assign myself as a translator?
November 21, 2025 at 1:54 pm #17599261
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. If your account has admin privileges, you already have translation manager permissions by default. Do you currently have an admin account? If yes, you don’t need to add yourself as a translator. Best regards, Marcel
November 22, 2025 at 8:05 pm #17601417
jiriP-10	Hi Marcel, thank you for the reply. Yes, my account is the admin level. Can you give me a step by step guidance how to translate it without adding myself as a translator, please? Here is step by step what I am doing. I want to translate the product, so: 1. So I go to WPML → Translation dashboard 2. Here I select a product I'd like to translate and click on the button „Translate your content ↓“ which is at the bottom right. 3. This moves me down where I should select how to translate the content. But it also shows me a noticement, that I can't translate it by myself, untill I set myself as a translator - you can see that in the printscreen. Best regards Jiří Pázler
November 23, 2025 at 3:32 am #17601542
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, As an admin user, you will just need to Products > All products, and you will be able to access translations. Just make sure to click on the top right of the screen on "Screen options" and enable "Language". You will then see translation icons in the list on Products > All products. You can also access the translation editor from the right sidebar of the WordPress Editor while viewing the original product. Best regards Andreas
November 26, 2025 at 9:27 pm #17613403
jiriP-10	Hi, thank you for information. I didn't know about this possibility, so I'll translate it in this way and I can close the ticket. Thank you and have a nice day! Best regards Jiří Pázler