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This thread is resolved. Here is a description of the problem and solution.

Problem:
You want to translate the page 'Mesazhet' from Albanian to English on your site, but the page does not translate when the language is switched.
Solution:
We recommend checking the WPML settings for the post type translation. Specifically, set the 'Mesazhet (private_message)' post type to 'Translatable - use translation if available or fallback to default language' in the WPML-> Settings-> Post Type Translation section. This setting should ensure that the page translates correctly when switching languages.

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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This topic contains 2 replies, has 1 voice.

Last updated by Osama Mersal 3 weeks, 6 days ago.

Assisted by: Osama Mersal.

Author Posts
April 11, 2025 at 3:46 pm #16923586

freelancerI

Background of the issue:
I want to translate the page 'Mesazhet' from Albanian, which is the default language, into English on my site hidden link. I am trying to ensure that when a user switches the language to English, the message translates according to the selected language.

Symptoms:
The page 'Mesazhet' does not translate into English when the language is switched.

Questions:
How can I translate the page 'Mesazhet' from Albanian to English using WPML?

April 14, 2025 at 12:31 pm #16929442

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Can you please provide us with the debug information, so that we can get a better idea of your setup?

https://wpml.org/faq/provide-debug-information-faster-support/

Also, can you tell us which plugin are you using for this messaging system?

April 14, 2025 at 1:34 pm #16929840

freelancerI

Hi
Thanks for your answer.
I am here to collaborate in solve this issues.

April 15, 2025 at 11:16 am #16933743

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

April 16, 2025 at 1:28 pm #16939166

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. Please check if the messages appear correctly in English. (hidden link)

I set the "Mesazhet (private_message)" post type to "Translatable - use translation if available or fallback to default language" in WPML-> Settings-> Post Type Translation section.

Best regards,
Osama