I followed the recommendation in the support ticket and tried to update via the commercial tab, however, all I get is the message "updating" and a spinning icon (see screenshot), regardless how long I leave it, and the plugin is not updated.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Upon reviewing your debug information, I have observed that the PHP limit for your "WP Memory Limit" is lower than the recommended 256MB or the required 128MB, as mentioned in the documentation found at: https://wpml.org/home/minimum-requirements/. To resolve this, I kindly request that you contact your hosting provider and request an increase in the PHP value for you.
It seems this is a server-related issue preventing the update from being performed in the backend. What I did was to remove the plugins manually and upload them using the "File Manager" plugin.
You should check with your hosting provider and ask them what's preventing updates from being performed in the backend. Or ask them to take a look at the server logs.
