Hello There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
I checked the entire conversation you had with my colleague and understood the issue. Should you have any updates on this issue after consulting with the WPResidence theme's support team, or if you require further help from our end, please let me know. I will be happy to help.
I also have noticed that l don't have sufficient permission to access the WordPress backend. If you need further assistance from us, please grant admin privileges to the account you provided during our chat.
Looking forward to your response and we are always here to help.
