Issue with setting up on multisite

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 4 replies, has 3 voices.

Last updated by Shekhar Bhandari 1 year, 8 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
September 12, 2023 at 10:39 am #14382809
gabrielS-32	I am trying to set up WPML on a multisite environment. The main site URL is hidden link and for one of the subsites the URL is hidden link Firstly I setup the WPML plugin on the main site with success. However, whenever I try to set the subsites, on the second step where the URL Format is being chosen it does not give me the correct URL, i.e. it is still showing me hidden link instead of hidden link and this is causing issues with the languages on the subsite since it is interfering between main site and subsite. Is there any documentation that you are following? https://wpml.org/documentation/support/multisite-support/ I followed the above guide and even added the sunrise.php. What is the link to your site? hidden link hidden link currently plugin is disabled because it is not working properly and this is a live site. I am happy to jump on a call even if needed to explain the problem since I am a developer.
September 13, 2023 at 2:44 pm #14390895
gabrielS-32	Any news on this topic, thanks!
September 14, 2023 at 4:00 am #14393133
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, We dan sadly do not offer calls on this forum, but I would like to assist you on this matter as quickly as possible. First, please confirm that you followed this documentation and that you are using the sunrise.php drop-in plugin: https://wpml.org/documentation/support/multisite-support/#using-languages-in-domains-on-multisite Further, to help you faster, I've enabled a private message for submitting the debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ Make sure to only use the private reply form in order to provide this information. Please do not paste the debug information directly into a comment on this ticket. Best regards Andreas
September 15, 2023 at 7:45 am #14401029
gabrielS-32	Yes, I followed the guide from your documentation and used the sunrise.php drop-in plugin. Also, I think that my case is under this one as well: https://wpml.org/documentation/support/multisite-support/#multisite-domain-mapping however, I was not able to find more details than this + if WPML supports different domains on subsites. Also, I provided the debug info.
September 18, 2023 at 5:15 am #14409065
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks

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