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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the French language version of a specific page was not showing up, and the language switcher did not display the French option. The client suspected that the problem might have been caused by a change in the URL of that page.

Solution:
The client resolved the issue by duplicating the English page into French and then manually translating it. This approach was taken because it seemed that the French version of the page had been deleted. After duplicating and manually translating the page, the French language linked correctly, and the language switcher showed the French option as expected.

If you're experiencing a similar issue, we recommend trying the following steps:
1. Duplicate the page in the original language.
2. Manually translate the duplicated page into the desired language.
3. Check if the language switcher correctly displays the new language option.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by stephenO-2 1 year, 2 months ago.

Assisted by: Mihai Apetrei.

Author Posts
April 15, 2024 at 3:52 pm #15521268

stephenO-2

On this page: hidden link - the french language is not showing - whereas it is showing on all the other Entry Level pages. The url of the French page is: hidden link but when I enter that - it reverts to the English translation - and there is no French Language in the Language switcher.

The English Language Swicher is showing say English but there is no French language which is what I need.

I think it may have been caused by a change in the url of that page - how do I get the French language to link correctly to that page and for the language switcher to show please ?

Thank you for the help

Best wishes,

Stephen

April 16, 2024 at 10:10 am #15524016

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there, Stephen.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

April 16, 2024 at 10:46 am #15524243

stephenO-2

Huge thanks for the help and the very details reply - much appreciated - I have just solved it by duplicating the English page into French and then manually translating. Somehow I think the French version of the page was deleted. Anyway - all good now - thank you again for coming back and enjoy the rest of the day !

Best wishes,

Stephen

April 16, 2024 at 10:47 am #15524246

stephenO-2

Many thanks again for coming back !