plugin crashes site

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Exception

This topic contains 7 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
August 1, 2024 at 7:29 pm #16031174
nukriK	Background of the issue: Hello team, When I activate plugin site crashes. When I deactivate plugin site works but only single language. I have updated wpml, wordpress and php versions are up to date as well. Symptoms: Site crashes when WPML plugin is activated. Questions: How can I fix the issue of the site crashing when WPML is activated?
August 1, 2024 at 7:48 pm #16031264
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Before this ticket gets assigned to my colleagues, I will try to help. Please follow the steps mentioned by my colleagues in these existing tickets below: - https://wpml.org/forums/topic/missing-table/ - https://wpml.org/forums/topic/icl-string-doesnt-exist-in-database/ That should fix this. Please let us know how things go. Mihai Apetrei
August 2, 2024 at 1:56 pm #16033801
nukriK	Plugin is not working, please assist
August 2, 2024 at 5:49 pm #16034497
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Can you please let me know if you had the chance to follow the steps mentioned here: https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/ If you want me to do that for you, please: 1. Create a full website backup first 2. Then share the site credentials in the private fields I am enabling below. Mihai
August 3, 2024 at 9:11 pm #16035925
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Sorry but I do not work on the weekends. However, I wanted to get back to you so that you are aware of this. I will be able to investigate this situation at the beginning of next week.
August 5, 2024 at 8:11 am #16037857
nukriK	Hi Mihai, I am looking forward to fixing the plugin. Please provide the starting date and time. It is urgent, the web site does not work properly for about month. Regards, Nukri
August 5, 2024 at 5:53 pm #16041318
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Nukri. I'm back with some things that I observed and I will share them below. 1. I see an error here: hidden link Can you please check with your hosting provider to whitelist the following domains: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net 2. I also see another notice: OTGS Installer, responsible for receiving automated updates for WPML and Toolset, requires the following PHP component(s) in order to function:cURL cURL is not enabled it seems. Please take a look here and make sure that the site follows all the requirements: https://wpml.org/home/minimum-requirements/ 3. We have another warning here: hidden link Multibyte String extension Not loaded - Multibyte String extension is required for WPML String Translation. 4. It would be great if you can downgrade the PHP version to maximum PHP 8.1 for now as anything over that version can create different issues or notices that you can see in the backend of the site 5. There also seems to be an issue with some code that was added to the child theme as you will see in one of the screenshots. Can you please let me know after you are able to check all that?
August 5, 2024 at 6:03 pm #16041381
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	PS: Regarding what you mentioned on the weekend (if there's a possibility for assistance via a call or remote session), please note that we can offer technical support only via a live chat session or a support ticket on our support forum. We don't offer support via phone calls, video calls or emails. Debugging technical issues usually takes a good amount of time and requires specific debugging tools. I will be waiting for your response to my other reply above: https://wpml.org/forums/topic/plugin-crashes-site/#post-16041318

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