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[Resolved] REfund

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client requested a refund for the WPML plugin purchased on the same day, citing that it is too powerful and complex for their simple needs.
Solution:
If you need guidance on how to use WPML effectively, you can refer to our Getting Started Guide. If you have specific questions or encounter issues, please do not hesitate to open a new support ticket for personalized assistance.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact us through our support forum for further assistance: WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 month, 1 week ago.

Assisted by: Andrey.

Author Posts
February 21, 2026 at 10:49 am #17839933

Maher Elkhaldi

I would like to get a refund for the plugin I bought today. It is TOO powerful and complex. My use case is far far far simpler. So I would like a refund and for your to revoke all licenses pleas.e
February 21, 2026 at 3:31 pm #17840199

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

If you would like to request a refund, please use the following link:
https://wpml.org/purchase/refunds/

If you need guidance on how to use WPML, you can refer to our Getting Started Guide here:
https://wpml.org/documentation/getting-started-guide/

If you have a specific question or are experiencing a particular issue, please feel free to open a support ticket with detailed information about the problem. We’ll be happy to assist you.