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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
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Supporter timezone: Asia/Karachi (GMT+05:00)

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Last updated by Waqas Bin Hasan 37 minutes ago.

Assisted by: Waqas Bin Hasan.

Author Posts
December 17, 2024 at 8:53 am

Pieter

Background of the issue:
Saving the widgets, it only gives critical error when i've WPML plugin activated.
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Symptoms:

Questions:
Saving the widgets is working, but returns the critical error message. This only happens when i've WPML plugin activated.

December 17, 2024 at 10:03 am
December 18, 2024 at 12:03 pm #16525720

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support. I'm assigned this ticket and I've observed the issue in your staging site.

I'm trying to check the issue in another environment to see if it can be reproduced elsewhere or only happening in your site.

I'll update you on this by tomorrow.

Regards.

December 19, 2024 at 10:36 am #16529411

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for your patience and cooperation. I couldn't reproduce the issue in a fresh installation, even I added your JSON based ACF fields to my test site.

So I've escalated the matter to our 2nd tier team, with a backup of your site. I'll update you as soon as I have more information. Please keep the staging site active and accessible.

December 20, 2024 at 4:31 am #16532072

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for your patience and cooperation.

Since my last message, our team tried to login to your staging site but looks like password has been changed.

Can you please provide updated access to the staging site again, so our team can investigate the issue in more detail.

I've set your next reply as private to share this information safely.