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This topic contains 3 replies, has 1 voice.
Last updated by Osama Mersal 4 days, 15 hours ago.
Assisted by: Osama Mersal.
Author | Posts |
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December 6, 2024 at 5:34 am #16484568 | |
danielH-157 |
Background of the issue: Symptoms: Questions: |
December 6, 2024 at 11:42 am #16485844 | |
danielH-157 |
no reply from support?? |
December 8, 2024 at 2:55 pm #16490000 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. First of all, sorry for the late reply; it was due to a higher workload. Please let us know how this table of contents is created and if it works in the default language. If it's not working on the default language, please deactivate WPML for a moment and check it. Best regards, |
December 9, 2024 at 5:59 am #16490997 | |
danielH-157 |
after i deactivated the wpml the table of content is working fine and when i activated the wpml plugin its still the same what causing this issue ? |
December 9, 2024 at 12:23 pm #16492680 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
December 9, 2024 at 4:10 pm #16494178 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I tried to install the Duplicator and All In One Migration plugins to take a local copy of your site, but both plugins are banned from the host. Please share a snapshot of your site so I can install it locally and check the issue. Best regards, |