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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported issues with untranslated parts of their website, specifically the Quiz and Profit Calculator, and the 'About Us' page not displaying in Spanish. Additionally, there were questions about translating a popup from Klaviyo.
Solution:
1) For the 'About Us' page, ensure that the page is published in both languages. This can be done by going to Pages > All, finding the ES page, and changing its status to published via quick actions.
2) For translating hardcoded content such as the Quiz and Profit Calculator, the client's developer needs to adjust the strings according to WordPress guidelines. Once adjusted, these can be translated using WPML's String Translation. More details on this process can be found here: https://wpml.org/documentation/support/how-to-use-gettext/

If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/

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This topic contains 3 replies, has 0 voices.

Last updated by Dražen 1 month, 1 week ago.

Assisted by: Dražen.

Author Posts
May 9, 2025 at 1:14 pm #17016841

talF

Thanks Drazen! I see that some part of the page are not translated... the Quiz and Profit Calculator...
Also I see that for some reason the About us page is also not showing now in Spanish when i go with incognito mode for example
hidden link

Also is there any possibilities to translate the popup from klaviyo?

May 9, 2025 at 1:15 pm #17016843

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

let's continue in this new ticket.

1) For the about page, you need to make sure the page is published. I see it is in draft.

2) Please explain how you are adding quiz content to the default language page and from where? I will then check what is wrong and advise further.

Regards,
Drazen

May 9, 2025 at 1:36 pm #17016934

talF

Where do you see that it's in draft? The en page is live... I don't see where I have a separation in the status between the EN and the ES

I'll check with the dev where the text of the quiz is, but what about the profit calculator?

May 9, 2025 at 2:19 pm #17017079

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

1) For the about page, it is the same for both languages. Go to Pages > All find your ES page, and via quick action change it to published, image attached.

2) I checked further for the quiz and calculator; it is hardcoded in your theme code. Your developer would need to adjust the strings per WordPress guidelines, and then you can translate them via WPML > String translation.

- https://wpml.org/documentation/support/how-to-use-gettext/

Hope this helps.

Regards,
Drazen

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