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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 6 replies, has 0 voices.

Last updated by Bobby 14 hours, 12 minutes ago.

Assisted by: Bobby.

Author Posts
September 2, 2025 at 6:05 pm #17367343

davidW-132

I think I have managed to find it by taking a look around the other functionality in the plugin - thank you for this.

Another question though! Is it possible to translate the automatic email that is sent via wordpress to new users with their password information and username information? This currently goes out as English only - I'm not sure this will be possible to also have it available as another language?

September 2, 2025 at 6:07 pm #17367344

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

Please review the following documentation and let me know your results.

https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/

you should be able to translate the emails with WPML. (WP Mail Logging for example)

Also, I recommend using an email monitoring email in order to test this so you can catch the emails going out and review their translations.

September 5, 2025 at 7:59 am #17378138

davidW-132

Hi - thanks for this. I use Gravity Forms and the emails are sent out from this (wordpress) install - is there a way to translate the emails that go out from here?

September 7, 2025 at 5:49 pm #17382054

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

As a first step please verify that you are using the Gravity Forms Multilingual add-on plugin.

Also, follow the steps below that we shared with another user experiencing a similar issue and let me know your results, please.

1. Go to WPML → Theme and plugins localization, scroll down to Strings in the plugins, select Gravity Forms, and click the 'Scan selected plugins for strings' button.

2. After scanning, navigate to WPML → String Translation. Use the 'In domain' filter, select 'gravityforms', and use the search bar to find the exact string you want to translate.

3. If the issue persists, especially for registered users whose profile language is set to English, it might be due to WordPress prioritizing the user's selected language in their profile. You can inform your users to set their preferred language in the WordPress admin under Profiles->Your profile.

4. For further customization, consider using the wpml_switch_language_for_email hook or the determine_locale function.

September 10, 2025 at 8:57 am #17389742

davidW-132

Thanks - I think this worked. Will ask others to take a look and check that the translation is working - thanks.

September 10, 2025 at 9:01 am #17389747

davidW-132

Once I have edited the Arabic translation in the string how do I know that this has been actioned? When it saves does it automatically carry out the translation?

September 10, 2025 at 5:50 pm #17391914

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Glad to hear that this worked, and yes that is correct.

Once you add the translation and it saves it gets pushed to the front end as there is not an actual "update" or "save" button in the String Translation dashboard.