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Last updated by Mateus Getulio 1 year, 4 months ago.
Assisted by: Mateus Getulio.
Author | Posts |
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October 16, 2023 at 10:21 am #14583451 | |
piotrk-48 |
Tell us what you are trying to do? |
October 16, 2023 at 8:06 pm #14588733 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hey there, Thank you for contacting our support. It is possible that those strings in the screenshot are actually coming from a different domain. Can you please go to WPML -> String Translation and enable the option 'Look for strings while pages are rendered'. Then go to the page where those strings appear and go back to WPML -> String Translation and uncheck that option. Refresh the String Translation page and search for those strings to see if you'll be able to find new strings that need translation. If it doesn't work, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of site files and database before providing us access. Please, let me know if you need any additional details. Have a nice day. |