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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 4 months ago.

Assisted by: Mateus Getulio.

Author Posts
October 16, 2023 at 10:21 am #14583451

piotrk-48

Tell us what you are trying to do?
strings are translated in String Translation but not updated to the website
example on attached screenshot, string Remote Position. is not getting passed into the website
Is there any documentation that you are following?
yes
Is there a similar example that we can see?
yes
What is the link to your site?
interlinkjobs.com

Screenshot 2023-10-16 at 6.18.11 AM.png
Screenshot 2023-10-16 at 6.17.06 AM.png
October 16, 2023 at 8:06 pm #14588733

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for contacting our support.

It is possible that those strings in the screenshot are actually coming from a different domain.

Can you please go to WPML -> String Translation and enable the option 'Look for strings while pages are rendered'.

Then go to the page where those strings appear and go back to WPML -> String Translation and uncheck that option.

Refresh the String Translation page and search for those strings to see if you'll be able to find new strings that need translation.

If it doesn't work, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.