Suddenly, WPML doesn't work anymore. Notice:

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to use WPML to translate a page on their website, encountering an error message stating, 'WPML didn't manage to translate this page. Try again.' This issue was due to a custom field that should not be translated.
Solution:
We resolved the issue by setting the custom field,

_wds_opengraph

, to 'Don't translate' in the WPML settings under Custom Fields Translation. After adjusting this setting, we revisited the translation editor to complete the translations for the homepage.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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Tagged: Exception

This topic contains 9 replies, has 1 voice.

Last updated by Andrey 7 months ago.

Assisted by: Andrey.

Author	Posts
April 23, 2025 at 9:36 am
philipR-10	Background of the issue: I was trying to use WPML to translate a page on my website, hidden link. I expected to see the Translation manager. Symptoms: Suddenly, WPML doesn't work anymore. Notice: "WPML didn't manage to translate this page. Try again." Questions: Why is WPML not translating the page? How can I resolve the error message: 'WPML didn't manage to translate this page. Try again.'?
April 23, 2025 at 10:43 am #16959017
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our recent chat, I've added internal notes for my next colleague attending this ticket (as discussed). You can revoke the access for now and they'll request a new one with private message enabled. On the other hand, we're hoping to release a fix in an upcoming version. But of course, one of my colleague 'll attend this ticket and 'll follow up accordingly. Thanks and regards.
April 23, 2025 at 12:36 pm #16959701
philipR-10	Thank you.
April 23, 2025 at 6:51 pm #16961789
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	This is Andrey here. I will be assisting you further. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
April 24, 2025 at 1:12 pm #16964613
philipR-10	Hi Andrey. Well, copying the whole site to a test server ist quite a hassle. I will take a backup of the site tomorrow and send you access to the live site. Kind regards. Philip
April 24, 2025 at 5:54 pm #16965778
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello Philip, Thank you for the update. Sure, I will reactivate the private message so you can provide the details.
April 25, 2025 at 6:34 am #16966957
philipR-10	Hi. There if you run in any Firewall issue, please let me know. Best, you provide me with your IP to whitlist you. Kind regards.
April 25, 2025 at 6:35 am #16966958
philipR-10	Seems the private message did not work. There where no fields to enter the credentials like the last time.
April 25, 2025 at 1:30 pm #16968803
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Activated it again. My IP is dynamic, so it changes.
April 28, 2025 at 2:30 pm #16975431
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Unfortunately, I cannot log in. I am receiving the following message: "LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator." I am unable to share the static IP. Should I ask my colleague to take over this support ticket?
April 29, 2025 at 8:54 am #16977810
philipR-10	Hi Andrey. Please try again. Kind regards. Philip
April 29, 2025 at 10:47 am #16978481
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello, Thank you for the update. I could log in, and as far as I can see, the issue has been resolved with the latest WPML update. I tested the following: 1. Opened the product named "Hausordnung". 2. Made a minor change to the content and updated the page. The notice "WPML didn't manage to translate this page. Try again." has disappeared, and I reverted the changes. 3. Went to the translation editor and completed the translation. I have attached a screenshot for your review. Can you please confirm if everything is good now?
April 30, 2025 at 7:33 am #16981992
philipR-10	Hello Andrey. Sadly, this problem only affects certain pages. Please try "Impressum & Datenschutz". If you open the WPML Translation Editor from there, you will get an error. Kind regards. Philip
April 30, 2025 at 7:46 am #16982070
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello Philip, I have tested it and it works. I did the following: 1. First, you must cancel the page's pending translation in WPML → Translation Management. Attached the screenshot. 2. Made a minor change, for example, to the title and updated the page. Revert the changes. 3. Go to the translation editor and complete the translation. This process will trigger and refresh the translation job. I hope this helps.
May 5, 2025 at 7:42 am #16994823
philipR-10	Hello Andrey. I followed your guideline for the front page, "Einzigartige Konzerte erleben!", which led me to a critical error when entering the translation editor. When I revert to the WordPress page and try again, I get another error.