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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate product taxonomy, but the translations are not appearing on the front end. For example, expecting 'Vystupova trasa' to translate to 'Route', but it still shows as 'Vystupova trasa'.
Solution:
First, ensure that you have correctly added the translations for your product taxonomy. If you're unsure how to do this, we recommend checking your translation method and ensuring it aligns with the WPML standard practices for translating taxonomies.
Next, we have enabled debug information for your site to help diagnose the issue. Please follow the instructions to retrieve this information and share it with us for further assistance. You can find the detailed steps here: http://wpml.org/faq/provide-debug-information-faster-support/.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance at our support forum.

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Last updated by Andrey 1 month, 4 weeks ago.

Assisted by: Andrey.

Author Posts
March 6, 2025 at 5:33 pm #16784909

robertV-39

Background of the issue:
I am trying to translate product taxonomy. I have created translation but on front end I see original language. Link to a page where the issue can be seen: hidden link

Symptoms:
I expected to see: "Vystupova trasa" translated to "Route". Instead, I got: "Vystupova trasa".

Questions:
Why is the product taxonomy translation not appearing on the front end?
How can I ensure the translated taxonomy is displayed correctly?

March 6, 2025 at 10:16 pm #16785583

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please show how you added the translations?

I have enabled debug information for this support ticket. You can find instructions on how to retrieve this information from your site and share it with us by following this link: http://wpml.org/faq/provide-debug-information-faster-support/.

March 13, 2025 at 1:05 pm #16812009

robertV-39

Hi
i just attached debug info
Robert

March 13, 2025 at 1:20 pm #16812075

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Hello Robert,

I have the debug information, and it looks good.

Can you show the screenshot of how you translated the product taxonomy?

Does the same issue occur if you temporarily activate any standard theme (for example, Storefront)?

Before making any changes, please back up your database first.

March 13, 2025 at 1:47 pm #16812207

robertV-39

For translation i used Taxonomy translation in WPML.

I cant change theme. Project is live. English version is under construction only.

PastedGraphic-1.png
March 13, 2025 at 1:48 pm #16812227

robertV-39

another screenshot

PastedGraphic-1.png
PastedGraphic-1.png
March 13, 2025 at 1:50 pm #16812258

robertV-39

Taxonomy number of clients work well. But taxonomy route (výstupová trasa) dont.

March 13, 2025 at 8:27 pm #16813604

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

March 14, 2025 at 11:32 am #16816338

robertV-39

I need to know exactly what you will do on this mirror site as i need to do the same on production site. OK?

March 14, 2025 at 2:55 pm #16817437

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the information.

Yes, I will update you with the steps if the issue is resolved.

Can I confirm that this is the staging site and that I can deactivate and activate plugins?

Unfortunately, I am unable to log in. I am receiving the following message:

VERIFICATION REQUIRED: Additional verification is required for login. If there is a valid account for the provided login credentials, please check the email address associated with it for a verification link to continue logging in.

March 14, 2025 at 2:57 pm #16817440

robertV-39

Yes you can deactivate plugins. It is just test site.

Give me your email please.

March 14, 2025 at 3:01 pm #16817478

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

The email is in the following private reply.

March 14, 2025 at 3:03 pm #16817497

robertV-39

Ok, your email is set. Try login again please.

March 14, 2025 at 3:12 pm #16817600

robertV-39

working?

March 14, 2025 at 7:51 pm #16818500

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I tried to log in but didn't receive any email and I'm experiencing the same issue. Is it possible to temporarily deactivate this feature?