translation issues

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported issues after auto-translating their website. Specifically, header images are not displaying on the translated version of the homepage, and certain subheadings, such as product descriptions, are not being translated.
Solution:
For the untranslated subheadings, we have verified that they appear to be translated correctly upon review. If you're experiencing similar issues, we recommend double-checking the translation settings for each element on your page.
Regarding the missing header images on the translated pages, this issue requires a more detailed investigation. We have created a separate support ticket to address this specific problem. You can follow the progress and find solutions here: https://wpml.org/forums/topic/split-background-images-do-not-appear/

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.

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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 2 weeks, 1 day ago.

Assisted by: Andrey.

Author	Posts
March 30, 2026 at 9:54 am #17935974
Maximilian Wellner	Auto translated the whole site and paid a lot for it. Now I see issues, for example on the home page hidden link the images of the header do not show, and also subheadings are not translated for example Caviar Beluga par ZwyerCaviar Der Beluga Caviar ist bekannt als der König unter den Caviaren und eignet sich perfekt für festliche Anlässe. Er ist die exklusivste und teuerste Sorte der Welt – und zwar vollkommen zurecht. Sie dürfen ein umwerfendes Geschmackserlebnis erwarten, das nicht etwa mit einer Geschmacksexplosion, sondern im Gegenteil mit eleganten, zurückhaltenden und besonders feinen Nuancen begeistert. Die Körner dieses Caviars sind bis zu 4 mm groß, der Geschmack mild, cremig und sahnig. Freuen Sie sich auf ein butterweiches Mundgefühl.
April 1, 2026 at 1:36 pm #17943373
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you please clarify the issue? • Is the text you mentioned not appearing in the Translation Editor at all? • Or has it been translated, but the translation is not showing on the frontend? If the text is not being automatically translated, it may not be registered for translation, which could explain why it wasn't translated. Could you please provide more details on how this text was added (e.g., via theme options, page builder, custom fields, etc.)? Uploading additional screenshots would also be very helpful in better understanding your setup and assisting you further.
April 3, 2026 at 12:52 pm #17947945
Maximilian Wellner	Hi, it is made using the Uncode theme with wpbakery page builder, which is officially wpml compatible. The text is the subheading of a heading element. Seems like these do not get auto translated at all. And the other issue is that on the translated versions, background images do not appear. Sample: hidden link New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-background-images-do-not-appear/
April 6, 2026 at 2:20 pm #17951616
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. The text is the subheading of a heading element. Seems like these do not get auto translated at all. I've reviewed it, and it appears to be translated based on what I can see. And the other issue is that on the translated versions, background images do not appear. Sample: hidden link; To keep everything organized and ensure each question receives the attention it deserves, I’ve created a new support ticket for a new question. I will assist you there: https://wpml.org/forums/topic/split-background-images-do-not-appear/