Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue with a Dutch translation of a button link URL on a slider that appears four times on a page. The link was supposed to direct to a Dutch version of a product page, but it was not working correctly. The client had tried re-translating the page and making minor edits, but the issue persisted. The problem was specific to the Dutch translation, as other language translations were functioning properly.

Solution:
We asked the client for a clear explanation of the issue and to provide examples or screenshots to better understand the problem. We also advised the client to avoid including unnecessary details such as menu items in their description to prevent confusion. After the client managed to resolve the issue on their own, they informed us that the topic could be closed.

If you're experiencing a similar issue, we recommend providing a clear and concise description of the problem, along with any relevant examples or screenshots. This will help us assist you more effectively. Please note that the solution provided here might be outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 2 replies, has 2 voices.

Last updated by antoniusP-2 9 months, 3 weeks ago.

Assisted by: Bobby.

Author Posts
February 9, 2024 at 8:07 am #15284261

antoniusP-2

Question Ia [older one = same ticket of split ticket]

Please, old outstanding ticket [see translation link DUTCH TO PRODUCT URL PAGE

= page [=test1412 — Divi
Edit |
| Trash | View | Script Manager | Instant Indexing: Submit Page | Clear this cache

But the probem is only [click more info Button] = only Dutch Translation [which was monts weeks ago, before the rest of translations [which work ok].

Costa Rica Excursions | #1 Special and Best Costa Rica Jungle Tour for Cruise Ship Crew — Divi
ID: 245673 | Edit |
| Trash | View | Script Manager | Instant Indexing: Submit Page | Clear this cache | Duplicate

It is only the Dutch Translation Link from Slider to this page.

There are 4 slides [same content = cruise crew = link will not work]; only difference, is I translated this one month ago, but also for 2nd time - nothing seems to work]

Regards,

February 10, 2024 at 12:04 am #15287865

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi.

At the moment it is hard to understand the issue, to better understand, please provide us with a clear explanation of the issue you are sharing with us along with examples or screenshots if possible.

It is best if you could avoid pasting things like menu items under the Title name (Edit |
| Trash | View | Script Manager | Instant Indexing: Submit Page | Clear this cache) as that can create confusion.

I have viewed this page hidden link but I cannot locate an issue.

February 12, 2024 at 10:16 am #15292133

antoniusP-2

Dear Collega of Mr Long / Bobby,,

All is at the moment resolved, except this one:

Dutch Translation, Button Link Url [that Slide Appears 4 time] on the page:

Page = test1412 =all translations are fine, except [except the jungle | cruise crew slider] = NL Translation, called:
hidden link

= slider [Button Link Url [that Slide Appears 4 time] on the page]

2-in-1 Cruise Ship Crew Tour | Jungle Farm and Waterfall [only the NL Dutch Translation] = the Dutch Url Link to the “related Product Page”

This pages links to: the NL Dutch-related Product Page

hidden link
this link does not work, as you see, and should be:

hidden link = according to WPML which does not work either

The same problem with the related Product Page [only in Dutch], If I change for example the UK Default Product Page, visible in SHOP and Search results, this will happen only for:

hidden link

= UK Default
= DE | ES WMPL Translated Pages

= NL Product Page, does not react [you will see that in the SHOP [if you look, you will see 18 products in UK | DE | ES and 17 in Dutch [NL]

This related product page = ID: 245673 [Dutch ID = 245675]

I tried all trick you learned me, nothing works here. The only difference with these Dutch Pages, that in contrary to the other translation, I did only this slider on Test 1412 and the related Product Page only in NL, one month earlier than the rest of the Translation of Page Test1412, and all related Products

I also tried already to completely renew this translation, all over again, but no results either.

[If I set on the UK default page = shop is hidden to - visible on shop and search results, it will affect the UK Default page, as well as the DE and ES translations. But the NL [Dutch Translated Page], does not react [and is the only one visible in the shop [translations of DE and ES of this product page are fine]. As stated, the only difference is that this page was translated one month earlier to Dutch [ES and Spanish] and then back to Dutch one month later.

I already tried:

= translate the complete Dutch page again [and slider]
= just minor EDITS
= Again, put the UK Default Links into

Regards,
TT TON

= note [all other slider work in the 3 WPM languages, except this one in Dutch [described bove = and if I change setting on the Product Page [it will only affect the UK Default, and WPML ES and DE [for example visibilty setting = visible in shop and searc = DIVI Dasboard].

the Dutch product page, does not react.

February 12, 2024 at 5:57 pm #15294380

antoniusP-2

Hi Bobby,

Not sure, how I managed to make it work to update [although that normally is not the good way], the Dutch page

Topic can be closed
Thanks and regards,
TT