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[Closed] Translation not showing

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 9 replies, has 0 voices.

Last updated by Kor 5 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
July 14, 2025 at 2:09 pm #17234318

johnC-86

Background of the issue:
I am trying to translate the 'How to reach us' page on my website hidden link using WPML. The specific page URL is hidden link. I have already attempted to duplicate the translations, but it did not resolve the issue.

Symptoms:
The translation in the two boxes at the end of the 'How to reach us' page does not show up.

Questions:
Why are the translations in the two boxes at the end of the page not showing up?
July 15, 2025 at 12:58 am #17235821

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I've checked your Website and I can see that you're using Elementor page builder. If the content did not show up for translations in the Advanced Translation Editor, you might need to register the widgets as explained here https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

Could you give this a try and let me know how it works for you?

July 15, 2025 at 1:42 pm #17238046

johnC-86

Hi Kor, the content of the Elementor widget ("click to action") did show correctly in your plugin and I did add the transaltion (you can see it in the first screenshot I sent, with Italian on the left and German on the right) but the problem is that it doesn't show up in the published website. So, I was able to translate the text within the widget, but this doesn't show in the published website. Why is this? Is the solution you wrote to me fine anyway? Should I try it?
July 15, 2025 at 2:46 pm #17238560

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 15, 2025 at 2:58 pm #17238601

johnC-86

Hi Kor, I can give you full access to the website but I need an e-mail address to create a new Admin user. Can you please provide me your e-mail address? Thank you.
July 15, 2025 at 3:38 pm #17238782

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've added this custom XML configuration here in WPML > Settings > Custom XML Configuration hidden link and translating the call to action section should be possible now. Please check hidden link
July 16, 2025 at 9:41 am #17240974

johnC-86

Hi, thank you - I see that now it is working but I am missing translation of the text within the buttons (it is still in Italian and in your editor I don't see any related field). Can you fit that too? And what is the problem? Your plugin is not fully compatible with Elementor?
July 16, 2025 at 9:43 am #17240979

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

These are custom widgets from other 3rd-party Elementor addons, so they need to be registered manually for translation. You can read more about it here https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

May I know where I can see this button? Could you highlight it using a screenshot and share the URL of the page in question here?

July 16, 2025 at 10:42 am #17241383

johnC-86

OK the button is located within the same widget, in the same page hidden link. I am attaching the screenshot - you created a field for the link translation but not for the button text 🙂 Thank you.

button.jpg
July 16, 2025 at 2:21 pm #17242600

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've updated the custom XML configuration here hidden link with the code below and it shows up now for translation as shown in the attached screenshot. 

<wpml-config>
  <elementor-widgets>
    <widget name="call-to-action">
      <fields>
        <field>title</field>
        <field>description</field>
        <field>link>url</field>
           <field>button</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>
Screenshot_181.png

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