This thread is resolved. Here is a description of the problem and solution.
Problema: El cliente experimenta la desaparición de traducciones en el traductor avanzado de WPML después de modificar el contenido en el idioma original. Solución: 1. Verificamos la traducción completa de la página de inicio en catalán y confirmamos que estaba 100% traducida. 2. Editamos la página de inicio añadiendo un espacio al final de una línea, lo que provocó que la traducción mostrara la necesidad de una actualización. 3. Al editar la traducción, observamos que se redujo al 97% y la línea modificada requería una nueva traducción. Guardamos los cambios necesarios y completamos la traducción. 4. Solicitamos al cliente que nos proporcione detalles específicos de la página que está editando, los pasos exactos que sigue y capturas de pantalla adicionales para poder reproducir y resolver el problema.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
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Antecedentes del problema:
I modify something in the original language. Link to a page where the issue can be seen: hidden link
Síntomas:
In the advanced translator there are translations that have disappeared.
Preguntas:
Why are translations disappearing in the advanced translator?
How can I prevent translations from disappearing when I modify the original language?
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Thanks for sending credentials. I tested the homepage since it had a translation for Catalan that was complete. I first checked the translation and confirmed it showed 100% translated. I then edited the homepage by adding a space at the end of the line "TMC is open to Mediterranean, European, and other international partners. "
Next, I saw the translation showed as needing an update (the round icon with an arrow). When I edit the tranlsation, I see it is at 97% and the line that I updated is showing as needing translation, which is expected. I will attach screenshots. I saved the one line that needed an update and clicked the button to complete translation. I then waited for the page to reload and saw the pencil icon. When I clicked the pencil icon to edit the translation, it still showed as 100% translated.
Can you please tell me specifically which page you are working on when this is happening to you and outline step by step what changes you are making? Include the URL, where you are clicking to edit the translation, and any additional screenshots so that I can try and retrace your steps and reproduce the issue.
Hello:
The page hidden link and the page hidden link are the translations of hidden link
These pages appear fully translated in the front-end but in the back-end (in the advanced translator) some of them have disappeared.
Right now those translations do not appear with the pencil because I went to see the translations and they appear at 97%. But in the front-end they are complete.
Thanks for your help
Thank you for sending a page to test. I went in and edited the Spanish translation and made sure it showed 100% translated. I then reopened the Spanish translation using the WPML editor, and it still shows 100%. What are the steps you are taking on this page that show it less than 100% after completing the translation?
I'm not sure which language you tested in your last screenshots. I had only completed Spanish in my earlier testing. I opened the English page, and clicked the cog icon next to Spanish to edit in the Advanced Translation Editor. It still shows 100% translated for me. I just saved Catalan, set it to 100% and when I opened it a second time, it remained at 100%.
I have created a screencast so that you can see my steps: hidden link
If you are following different steps, please let me know so that I can try to reproduce.
