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This topic contains 5 replies, has 0 voices.

Last updated by Martin de Smit 3 days, 7 hours ago.

Assisted by: Otto.

Author Posts
February 25, 2026 at 12:00 pm #17851178

Martin de Smit

I have hard time displaying the translated Ultimate FAQ items using the shortcode. (hidden link) The translation itself works finally - had some issues with that, but solved), I can check the translated FAQ-s, but the english version does not showing up.
This is the original Dutch page hidden link , and this is the corresponding english page: hidden link
The trouble spot is in the last third of the page, under FAQ's on english page, you can see on Dutch page how should look

February 25, 2026 at 3:46 pm #17852233

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue.
It would be better to a testing site where the issue is replicated.

The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site.
This will allow me to create a copy of your site and your content.
Once the problem is resolved I will delete the local site.

**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields.

Best Regards,
Otto

February 26, 2026 at 2:13 pm #17856918

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

It looks like the wp-admin is protected.

I can reach the front end, but when I go to the link you've provided I am redirected to: hidden link, and of course, it's not reachable.

Can you please check it? I enabled a new private reply.

Best Regards,
Otto

February 26, 2026 at 6:08 pm #17857810

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

That worked, but can you please check the user role? I can login but I can't access the WP dashboard to check. I need admin privileges.

Let me know when it's set, and I'll take a look. Thanks!

Best Regards,
Otto

February 27, 2026 at 2:24 pm #17860317

Martin de Smit

Hi Otto,

Sorry for that ok i just gave you full admin access.

best regards,
Martin

February 27, 2026 at 4:21 pm #17860593

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

I noted that the FAQ's are displayed using a shortcode inside the Elementor shortcode Element. Check the screenshot attached.

The FAQs are picked by tag, and the tag is not translated. Check the other screenshot attached.

The tag is translated, but the original and the translation have the same slug. I suggest editing it so it's different before translating it.

Let me know if this helps, please.

Best Regards,
Otto

CleanShot 2026-02-27 at 12.46.57.png
CleanShot 2026-02-27 at 12.46.10.png
February 27, 2026 at 4:39 pm #17860758

Martin de Smit

Hi Otto,

Thanks, I tried that already. Anyway I solved the problem now by installing some other software

best regards,

Martin