Unable to create a translated page when clicking the plus icon

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: America/Los_Angeles (GMT-08:00)

Tagged: Exception

This topic contains 10 replies, has 0 voices.

Last updated by Bobby 1 month ago.

Assisted by: Bobby.

Author	Posts
January 16, 2026 at 6:03 pm
kurtK-7	When I click the plus icon to create a new translated page, the page is not created, it loads the queue page but does not list the new page I just tried to create
January 19, 2026 at 2:54 pm #17743038
kurtK-7	This chat was suppose to be turned into a support ticket on Friday and I still don't see this in my open support tickets. What's going on. K.
January 21, 2026 at 7:28 pm #17751892
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi Kurt, The ticker is a standard thread and I am working on it, I will update you as soon as there is feedback. Please note that the issue has been escalated to our ATE team. Thank you for your patience.
January 22, 2026 at 8:33 pm #17755430
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Please check now and let me know your results. 1. Go to WPML->Translation Dashboard 2. Locate your page and send for translation 3. Go to Translations and take for translation. These steps are working OK for me now after running some troubleshooting actions, please confirm. My tests were done on EN : hidden link Spanish: hidden link NOTE: I am noticing that the hero video is missing -- please review wand let me know if this is intentional or if we need to further investigate.
January 23, 2026 at 2:55 pm #17757571
kurtK-7	I was able to resolve the video. I just needed to adjust the ACF to carry the information over to the Spanish page. I'm not sure I understand though how it was fixed though. What did you do to resolve the issue?
January 23, 2026 at 8:27 pm #17758222
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Glad to hear that was resolved! If you're experiencing this issue, we recommend you follow these troubleshooting steps: 1) Navigate to WPML>>Support page, and click on the Troubleshooting link. 2) On the Troubleshooting page, click on the following options in the Clean up section and wait for confirmation after each: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables 3) Go to WPML>>Translation Management Dashboard. 4) Select the Post/Page you have issues with. 5) Send it to the Translation Basket. 6) Visit WPML>>Translations queue and click the Translate button to translate the page.
January 28, 2026 at 5:39 pm #17771544
kurtK-7	I am having the same issue. I am trying to create a Spanish Translation Page for this link hidden link When I click the plus icon it takes me to the Translation Queue and my page is not there. If I go to the Jobs it is also not there.
January 28, 2026 at 8:57 pm #17771790
kurtK-7	I'm wondering if there is any potential conflict because there are two Leadership pages? hidden link hidden link
January 30, 2026 at 7:52 am #17775974
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	hi there, I dont believe that would cause issues as they have different parent page. Are you still experiencing this issue? I was able to click on the + icon to add a translation for that page. hidden link
January 30, 2026 at 10:11 pm #17779576
kurtK-7	I see that it is working but I can't understand what changed?
February 2, 2026 at 6:17 pm #17785012
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Possibly caching related, however, I am not seeing anything specific pointing to an issue with WPML. Also, remember the troubleshooting steps I shared previously helped with this issue.

The topic ‘[Closed] Unable to create a translated page when clicking the plus icon’ is closed to new replies.