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[Resolved] Unable translete the information dropbar widget

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're unable to find the dropbar information in the advanced translation dashboard while using WPML.
Solution:
We recommend adding the following custom XML configuration to WPML > Settings > Custom XML Configuration. This will make the dropbar widget translatable:

<wpml-config>
<elementor-widgets>
<widget name="jet-dropbar">
<fields>
<field>button_text</field>
<field>simple_content</field>
<field>wysiwyg_editor</field>
<field>ha_cmc_text</field>
</fields>
</widget>
</elementor-widgets>
</wpml-config>

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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This topic contains 6 replies, has 0 voices.

Last updated by clement-chwin-chiatN 6 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
August 13, 2025 at 1:37 am #17315345

clement-chwin-chiatN

Background of the issue:
Hi, in the link below, I’m using the dropbar, but I’m unable to find the dropbar information in the advanced translation dashboard.
hidden link
hidden link

Symptoms:
Unable to find the dropbar information in the advanced translation dashboard.

Questions:
How can I find and translate the dropbar information using WPML?
August 14, 2025 at 1:23 am #17319527

Kor

Thanks for your reply. Could you highlight the dropbar widget using a screenshot? Also, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
August 14, 2025 at 4:51 pm #17321763

Kor

Thanks for your reply. I've added the custom XML configuration below into WPML > Settings > Custom XML Configuration and the dropbar widget is now translatable as shown in the attached screenshot. 

<wpml-config>
  <elementor-widgets>
    <widget name="jet-dropbar">
      <fields>
        <field>button_text</field>
        <field>simple_content</field>
        <field>wysiwyg_editor</field>        
        <field>ha_cmc_text</field>
      </fields>
       </widget>
  </elementor-widgets>
</wpml-config>
Screenshot_372.png
August 15, 2025 at 1:42 am #17322412

clement-chwin-chiatN

Why i follow our step in my current link, it unable work? Can i share you me current link or you can provide the step?
August 15, 2025 at 7:55 am #17322671

Kor

Thanks for your reply. Could you please share access to your production site so that I can apply the fix for you?
August 18, 2025 at 1:39 am #17325947
clement-chwin-chiatN

Hi,

I believe the issue has been resolved, and I’ve found a good solution.

However, I’d like to check—how can we translate the widget text such as "Email Us" (as shown here: hidden link)? It appears to be non-editable.

Looking forward to your advice.

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/floating-widget-text-not-translatable/
August 18, 2025 at 10:06 am #17327186

Kor

Thanks for your reply. I'm glad that the issue is resolved. Regarding your new question, I've split the ticket here https://wpml.org/forums/topic/floating-widget-text-not-translatable/ so that we can follow up. As for this ticket, feel free to mark it as resolved.

August 28, 2025 at 6:22 am #17353369

clement-chwin-chiatN

Thanks for helping