[Resolved] Unwanted category added during translation
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was trying to translate two articles and encountered an issue where an unwanted category 'geen categorie' was visible in the original Dutch version but not in the UK translation. The category could not be removed from the category list. Solution: We recommended the following steps to resolve the issue: 1. Navigate to Settings->Writing in the WordPress dashboard. 2. Change the default post category to any category other than 'geen categorie'. 3. Go to Posts->Categories. 4. Switch the WordPress admin language to English using the language switcher in the top admin bar. 5. Delete the 'geen categorie' category. 6. Edit the post in the default language (Dutch). 7. Make a minor edit to the post and update it. 8. Clear the cache, specifically if using SiteGround hosting, and then check the Dutch post on the front end to ensure the category is no longer visible.
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I am trying to: Translate two articles - these translations were pending as there were not sufficient credits. I shifted to a monthly subscription now. But in two blogposts, in our original language NL, can an unwanted category be seen 'geen categorie'. This category is not visible in UK version
Link to a page where the issue can be seen:
1) hidden link
2) hidden link
in NL is there a category named 'geen categorie, which is not visible in UK translation. However in the list of categories 'geen categorie' can be found in the overview table but cannot be removed.
Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.
Furthermore, I checked your debug info and noticed that your website doesn't have the minimum memory required for WPML to work. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding following code:
Thank you for your answer. Regarding the memory usage, I'll look into later.
But regarding the categories, I am still struggling with removing the unwanted category.
As can be seen, the category to be removed is flagged in English and does not exist in Dutch. Neither in the category page or in this page I can remove this. I scanned the provided documentation, but could not find the answer how to resolve this.
I'm Osama from WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. Please check the following steps:
1- Go to Settings->Writing
2- Change the default category to any category
3- Go to Posts-> Category
4- Switch the language from the top admin bar to English
5- Delete the "geen categorie" category
6- Edit the post in the default language
7- Make a minor edit and update it
8- Clear SiteGround cache, and check the Dutch post in the front end
