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[Resolved] User gets redirected to Woo Shop page when accessing Payment Methods under Account

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing redirection to the Woo Shop page instead of accessing the Payment Methods under Account on your website when WPML is activated, it might be due to a conflict with the BuddyCommerce plugin.
Solution:
We recommend deactivating the BuddyCommerce plugin to check if this resolves the issue. If deactivating the plugin stops the redirection and allows access to the Payment Methods as expected, this indicates a conflict between WPML and the BuddyCommerce plugin.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by Osama Mersal 1 year, 2 months ago.

Assisted by: Osama Mersal.

Author Posts
February 28, 2025 at 5:58 am #16758817

kyleM-11

Background of the issue:
I am (my users/members are) trying to access the Payment Methods under Account on my website, but I get redirected to the Woo Shop page. This issue occurs only when WPML is activated. The issue can be seen at: hidden link

Symptoms:
When WPML is activated, accessing Payment Methods under Account redirects me to the Woo Shop page.

Questions:
Why am I being redirected to the Woo Shop page when trying to access Payment Methods under Account?
Is there a conflict between WPML and my current setup causing this redirection?
March 2, 2025 at 1:30 pm #16765560

Osama Mersal

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
March 4, 2025 at 2:30 am #16771298

Osama Mersal

Hi,

Thanks for the access details. I checked the issue and found that the Payment Methods tab works correctly when deactivating the "BuddyCommerce" plugin.

When the plugin is active, it changes the payment method tab URL from (hidden link) to (hidden link), which causes the issue.

Best regards,
Isama