"User not found" error after deleting a user, but the user is still shown

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 0 voices.

Last updated by Kor 8 months, 1 week ago.

Assisted by: Kor.

Author	Posts
November 25, 2024 at 6:13 pm #16441701
matthewK-20	Background of the issue: I am trying to remove a translator from the list on my WordPress site. The issue can be seen at this link: hidden link Symptoms: After deleting a user, I still see the translator on the list. When I click the 'X' again, I get the error 'User not found'. The deleted user is still displayed. Questions: Why is the translator still visible after deletion? How can I resolve the 'User not found' error?
November 27, 2024 at 8:53 am #16448120
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
November 29, 2024 at 9:34 pm #16461133
matthewK-20	To update you. This is a bug in your software. Instead of pressing X to delete the translator, and then trigger the error. I clicked the pencil to modify the languages assigned to the account. I made a change there and saved it and boom, the translator disappeared from the list. It's a bug, you should report this to your engineering team.
December 2, 2024 at 6:34 am #16464232
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'm able to replicate the issue and I'm escalating this to our 2nd Tier Support now. I will come back to you once I've updates.
December 2, 2024 at 2:47 pm #16466906
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support checked and the issue has been resolved in the upcoming update. It will be released soon.

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