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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate products using WPML, but instead of the pencil symbol for editing translations, you see a wheel symbol that persists for hours, indicating that the translation process is not completing.
Solution:
1. Check for errors by navigating to WPML > Support > Advanced Translation Editor > Error Log. If there are any errors, copy them and share via a site like pastebin.com, then provide the link to us.
2. Consider if the issue occurs only with one specific language, which might help isolate the problem.
3. Assess if the slowdown could be due to a high number of plugins or custom blocks on your pages.
4. Note that very new PHP versions might not be fully supported by WPML or WordPress yet. Testing changes in a local or staging environment is recommended to avoid impacting your live site.

If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 0 voices.

Last updated by Mihai Apetrei 1 month, 1 week ago.

Assisted by: Mihai Apetrei.

Author Posts
November 24, 2024 at 6:28 pm #16437432

nelsonr-5

Background of the issue:
I am trying to translate products using WPML, but I encountered an issue.

Symptoms:
Instead of the pencil symbol at the end of the translation, I only got the wheel symbol.

Questions:
Why is the translation process not completing?

November 25, 2024 at 1:22 pm #16439938

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there, and thank you for reaching out.

Can you please send a screenshot of this area: WPML > Support > Advanced Translation Editor > Error Log?

Or copy all of the errors you see there (if there are any) and share them with us through a site like pastebin.com. Then, share the link here with us (only you and us will see the URL you are sharing).

Thank you!

Mihai Apetrei

November 25, 2024 at 3:05 pm #16440717

nelsonr-5

Hi
I don't know why but Instead of a pen a still see a toothed wheel and it takes hours to disappear, it's like if the WPML was off line for few hours

Captura de ecrã 2024-11-25 150425.png
November 27, 2024 at 10:52 pm #16451858

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Thank you for the update.

That's pretty strange. Is it happening constantly with only one language?

There's also a chance, if there are many plugins or custom blocks containing all kinds of information on the pages, to be one of the reasons that WPML slows down.

You also have a very new PHP version, which might contradict the current performance.

These latest PHP versions are so new that neither WPML nor WordPress have full support for them.

I would personally try to test this on a local or staging environment, where I can disable plugins or change things (like the PHP versions) without thinking that I'm affecting the live site.