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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing a 'Page not found' error when accessing WPML → Media Translation, preventing media synchronization. Additionally, the site logo was missing on translated English pages in an Elementor Header template.
Solution:
1. We identified that the issue was caused by the WP Admin UI Customize plugin, which is not compatible with WPML. We recommended deactivating this plugin.
2. After deactivating the plugin, we instructed the client to clear both Elementor and browser caches.
3. We then manually synchronized the logo file in WPML's Media Translation by ensuring the same file was used for both the default and English languages.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 13 replies, has 1 voice.

Last updated by Bobby 3 months, 2 weeks ago.

Assisted by: Bobby.

Author Posts
December 17, 2025 at 2:48 pm #17671615

rowdaB

Hi WPML Support Team,
I’m opening a new ticket because I’m stuck in a loop and need assistance before making any risky changes.
Summary of the issue:
The WPML → Media Translation page returns “Page not found” (I’m logged in as Administrator).
Because of this, I cannot run media synchronization from the Media Translation page.
The site logo displays correctly in the default language (Spanish).
The logo is missing on translated English pages, specifically in an Elementor Header template that uses the Site Logo widget.
The Media Library also appears incomplete compared to what existed before.
Important clarifications:
I can access WPML → Settings, but there is no visible Media Translation synchronization section there.
Clicking Media Translation from the WPML sidebar consistently leads to Page not found.
I have not deleted or replaced the logo because I’m afraid of losing the original correct file (size, transparency, etc.).
I want to fix this properly, not via trial and error.
What I’m asking for:
Please confirm why the Media Translation page is inaccessible (Page not found) even for an Administrator.
Please advise how to correctly re-link or synchronize the Site Logo across languages when using Elementor + WPML.
I’m happy to provide temporary admin access if needed — please let me know and wait for my confirmation before proceeding.
I’d really appreciate a step-by-step, safe approach.
Thank you for your patience and help.
Best regards,
Rowda

December 17, 2025 at 2:48 pm #17671619

rowdaB

Hi WPML Support Team,
I’m opening a new ticket because I’m stuck in a loop and need assistance before making any risky changes.
Summary of the issue:
The WPML → Media Translation page returns “Page not found” (I’m logged in as Administrator).
Because of this, I cannot run media synchronization from the Media Translation page.
The site logo displays correctly in the default language (Spanish).
The logo is missing on translated English pages, specifically in an Elementor Header template that uses the Site Logo widget.
The Media Library also appears incomplete compared to what existed before.
Important clarifications:
I can access WPML → Settings, but there is no visible Media Translation synchronization section there.
Clicking Media Translation from the WPML sidebar consistently leads to Page not found.
I have not deleted or replaced the logo because I’m afraid of losing the original correct file (size, transparency, etc.).
I want to fix this properly, not via trial and error.
What I’m asking for:
Please confirm why the Media Translation page is inaccessible (Page not found) even for an Administrator.
Please advise how to correctly re-link or synchronize the Site Logo across languages when using Elementor + WPML.
I’m happy to provide temporary admin access if needed — please let me know and wait for my confirmation before proceeding.
I’d really appreciate a step-by-step, safe approach.
Thank you for your patience and help.
Best regards,
Rowda

December 17, 2025 at 2:50 pm #17671652

rowdaB

Hi, thanks for continuing with me.
Before we proceed further, I need to clarify two important blockers:
I cannot access WPML → Media Translation at all — it always returns “Page not found”, even as Administrator.
Because of this, I cannot run any Media Translation synchronization from that page.
I can confirm that:
The site logo exists and displays correctly in the default language (Spanish).
The logo is missing only on translated pages (English), inside an Elementor Header using the Site Logo widget.
I’m happy to provide temporary admin access, but before I do, please confirm:
Whether you want me to create a dedicated admin user for WPML support, and
If so, please confirm exactly which role and details you need, so I do this safely and only once.
I’ll wait for your confirmation before making any changes.
Thank you.

December 17, 2025 at 2:51 pm #17671659

rowdaB

Is there anyone who can help me, please?

December 19, 2025 at 8:34 am #17676775

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi Rowda,

This is Paola and I am leaving a reply before one of my colleagues take the tickt.

Thanks for the details. As a first check, please see if this is related to a known issue with Elementor Pro’s Site Logo widget on translated pages:
https://wpml.org/errata/elementor-pro-site-logo-replaced-by-placeholder-on-translated-pages/

Make sure to have plugins updated to the last version.

Could you please add WPML debug info into the Debug info box please?
Please follow this documentation in order to provide the WPML debug info:
https://wpml.org/faq/provide-debug-information-faster-support/

December 21, 2025 at 9:20 am #17680391

rowdaB

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December 22, 2025 at 10:16 pm #17683539

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

December 29, 2025 at 7:08 am #17694128

rowdaB

Hello,

I have already provided the full WPML debug information in this ticket.

In addition, I reported that WPML → Media Translation redirects to a 404 page (/wp-admin/wpml-media), which prevents me from duplicating the logo for English.

This issue started after recent WPML / Elementor updates and is currently affecting my live English site (logo missing on all EN pages and menu).

Could you please confirm you can see the debug data and investigate both:
the Media Translation 404 error, and
the missing Elementor Site Logo on translated pages?

If needed, I can provide temporary admin access again.

Thank you for your help,
Rowda

December 29, 2025 at 9:43 pm #17695662

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi Rowda,

Your debug information has been received, while it helps unfortunately this is not enough for us to really know why you are experiencing this issue, which is why access would be beneficial.

I have re enabled the private field reply.

December 30, 2025 at 9:01 pm #17697376

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details!

The issue is caused by the plugin WP Admin UI Customize.

This plugin is currently not supported anymore by the author and also not officially compatible with WPML.

hidden link

Please deactivate this plugin and test again.

It also resolves issues with backend admin language translations.

For example the backend should show in English for me since I set that as my profile language, however, this plugin is forcing Spanish.

December 31, 2025 at 8:48 am #17698127

rowdaB

Hi,
I deactivated WP Admin UI Customize as you suggested and cleared both Elementor cache (Clear Files & Data) and SiteGround cache.
However, the logo is still missing on the English site (/en) and in the mobile menu, while it shows correctly in Spanish.
I can see the logo inside the Elementor header template, but it is not rendered on the English frontend, which suggests a WPML media binding issue for the Site Logo widget.
Could you please continue investigating and fix the EN media binding for the Elementor Site Logo?
Thank you,
Rowda

January 2, 2026 at 9:41 pm #17701049

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Please clear the browser cache and let me know your results.

It should show OK now.

To resolve, I went to WPML->Media Translation-> Found the svg file and copied to the EN language the same file so it matches.

The system was not founding the file which is why it was defaulting in the Elementor png file.

January 3, 2026 at 8:45 am #17701258

rowdaB

Hi Bobby,
Thank you so much — everything is now working perfectly, and the logo is showing correctly on all English pages.
I really appreciate your help and patience with this. It was a stressful issue, and your support made all the difference.
Warm thanks,
Rowda

January 5, 2026 at 9:55 pm #17705446

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Glad to hear I was able to help with this issue Rowda, have a great day!