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This topic contains 7 replies, has 0 voices.

Last updated by Paola Mendiburu 3 days, 23 hours ago.

Assisted by: Paola Mendiburu.

Author Posts
May 28, 2025 at 8:22 am #17081886

ivanS-69

Background of the issue:
I was trying to reply to a ticket regarding a WPML regression in object caching behavior, but it was closed while we were waiting for replies from internal teams. Can we continue the discussion here? Here is the link to the original ticket: https://wpml.org/forums/topic/wpml-regression-in-object-caching-behaviour/

Symptoms:
The ticket was closed before the issue was resolved, and I am unable to continue the discussion there.

Questions:
Can we continue the discussion on this issue here?

May 28, 2025 at 8:32 am #17082025

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

I would like to request temporary access to the staging site. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link

May 28, 2025 at 9:28 am #17082392

ivanS-69

Hi,

as we discussed in the previous ticket, WPML can't suggest specific troubleshooting or debugging steps for us to try out ourselves.

To support further investigation into the reported issue, WPML has asked us to set up a non-production environment stripped of PII where they could reproduce and investigate the issues we've reported.

As I've promised in the previous ticket, I've checked internally on how we could support such an effort. Given that providing access to any environment would allow WPML access to at least parts of our codebase, our internal policies regarding security and confidentiality, as well as standards which we uphold, require us to ask WPML to sign an NDA prior to granting access.

Please provide me with an email address where I could send the NDA for review, and once reviewed and signed, we will provision an isolated environment of our website and grant WPML both WordPress and ssh access.

Thank you!

May 29, 2025 at 9:05 am #17087136

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Sure.

I am talking with the management team.

I will tell you when I have some news.

May 29, 2025 at 9:29 am #17087219

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Please send it to hello@wpml.org

June 3, 2025 at 11:17 am #17101972

ivanS-69

Hi, I've sent the draft for the review. Thanks!

June 4, 2025 at 7:49 am #17104970

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Ok I have forwarded to the management team.

June 5, 2025 at 3:50 pm #17111171

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

As the sign of the NDA is taking time.

Could you please try on your staging site on a minimal setup?

- deactivate all the plugins and leave only WPML ones
- change to a default theme

Please let me know what you find.