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This topic contains 6 replies, has 2 voices.

Last updated by Kor 2 months, 1 week ago.

Assisted by: Kor.

Author Posts
August 26, 2024 at 2:31 pm

mennoF-2

Background of the issue:
I am trying to have an update to an English Bricks template be automatically reflected in the Dutch Bricks template. This should be the case, but WPML is not updating the Dutch Bricks template.

Symptoms:
The Dutch template stayed the old version, while an update was made to the English template in Bricks.

Questions:
Why is the Dutch Bricks template not updating automatically when the English Bricks template is updated?
Is there a specific setting in WPML that needs to be configured to ensure automatic updates for duplicated templates?

August 26, 2024 at 3:23 pm
August 26, 2024 at 3:32 pm
August 26, 2024 at 4:12 pm #16105946

mennoF-2

Hi Kor!

I managed to replicate the issue in the Sandbox site.

Currently 'WPML Media Translation' is deactivated. You can see everything works as it should by following these exact steps:

- Go to: hidden link (this will open the English template, that is being shown on the entire website)
- Edit the Bricks Heading into something else
- Hit 'Save'
- Go to: hidden link
- You will see the change reflected on the English front-end
- Now click on 'Nederlands' or go to hidden link
- You will se the change is also reflected on the front-end of the Dutch version of the website.

To see the issue 'WPML Media Translation' creates by not syncing the English version to the Dutch version, perform these steps:
- Go to: hidden link
- Activate 'WPML Media Translation'
- Go to: hidden link
- Edit the Bricks Heading into something else
- Hit 'Save'
- Go to: hidden link
- You will see the change reflected on the English front-end
- Now click on 'Nederlands' or go to hidden link
- You will see that the change is not being reflected on the Dutch version of the website.

To make it work again, perform these steps:
- Go to: hidden link
- Disable 'WPML Media Translation'
- Go to: hidden link (this will open the English template, that is being shown on the entire website)
- Edit the Bricks Heading into something else
- Hit 'Save'
- Go to: hidden link
- You will see the change reflected on the English front-end
- Now click on 'Nederlands' or go to hidden link
- You will se the change is also reflected on the front-end of the Dutch version of the website.

VERY IMPORTANT: When you're trying this multiple times, always reload the Bricks Builder page before making a change to the page. Otherwise you cannot see the issue clearly. So if you changed the heading and want to change it again, please reload Bricks Builder.

Hopefully you and your team can reproduce the issue as well.

Jannick

August 26, 2024 at 5:19 pm #16106270

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've escalated this to our 2nd Tier Support and I will come back to you once I've feedback.

August 26, 2024 at 7:12 pm #16106647

mennoF-2

Hi Kor,

Thank you. Looking forward to knowing how the issue can be fixed!

Jannick

August 29, 2024 at 7:50 am #16118028

mennoF-2

Hi Kor!

Do you have an update on this issue?

Thank you,
Jannick

August 29, 2024 at 2:20 pm #16120585

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Sorry, no updates yet for this one. I will come back to you once I hear from them.

September 3, 2024 at 5:41 pm #16137288

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

We have a workaround for this and kindly refer to this errata https://wpml.org/errata/bricks-theme-template-duplication-issue-with-wpml-media-translation-active/ .

The topic ‘[Closed] A Dutch Bricks template that is a duplicate of a English Bricks template and should be updatet autom…’ is closed to new replies.