[Escalated to WPML Developers team] Bar2 Product Options
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Background of the issue:
I am trying to launch a fundraising appeal offering products on a bilingual site in English and Greek. The English version is working fine, but the Greek version of Product Options is not working. The problematic areas are: hidden link, hidden link, and hidden link. Sometimes an option ends with a verification equation.
Symptoms:
The title for the option is not being translated but appearing as a series of question marks (?????). Instead of Greek text, I see English text and verification requests sometimes.
Questions:
Why is the Greek version of Product Options not working?
Why are the titles not being translated and appearing as question marks?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I have created a test site trying to recreate the issue and it appears that the production option groups are not appearing on the WordPress-Editor when trying to edit or create a original product.
One-Click-Login: hidden link
Can you confirm such issue on your site? Maybe this might not occur with existing groups, but with nexly created ones.
;You will first need to scan "WooCommerce Product Options" at WPML > Theme and Plugin Localization.'
I have made most of the necessary string translations, however there are still two issues I see which am unable to resolve. I am attaching the screenshots.
1. Text does not translate and appears as ???????
2. Dropdown box remains in English (not on all, but some)
Also, since the WordPress update (automatic today), Product Options from my Dashboard shows only a blank screen.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The stock issue should get investigated in a new ticket. I have opened this ticket already and will contact you shortly.
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Regarding issues with "Woocommerce Product Options":
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you cannot see the "wp-admin / FTP" fields, your post and site credentials will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
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Also please use my provided test site, and try to recreate those issues there.
Leave me a comment on this ticket once you are done with this task.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I do currently not really see an issue on your examples, apart from the string "Select an option".
This might still need to get translated with WPML > String Translation.
About the verify equation:
If this verify equation is appearing on the original product, then is expected also to appear on the translation. Could you please provide more details about whaty you are expecting and provide an example where to see the issue?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
To translate the strings of the plugin you scan the plugin "WooCommerce Product Options" for new strings at WPML > Theme and Plugin Localzation. Then translate the strings at WPML > String Translation.
In this case, WPML is not able to locate string like "Please fill out this field."
This means the plugin is properly not coded in a way in which WPML would be able to translate the strings.
In fact, if I search inside the plugin's code for "Please fill out this field." I do not find such string inside the plugin. I only find "Please fill out this field." This is definitely something were Barn2 would need to take a look into.
WPML will only be able to register strings that are registered with a GetText Call in PHP. If the plugin uses a different way to display the string, for example by using JavaScript, then WPML will not be able to translate it.
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Take note, that our Partnership Manager is already trying to contact Barn2 in order to get them to join our partnership program.
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Regarding the second issue with the input validation issue:
I am not longer able to log into your website. According to WordPress the password was changed.
As requested earlier, please recreate the issue on the following test site so that we can take further steps:
One-Click-Login: hidden link
Leave me a comment on this ticket once you are done with this task.
Regarding the cart issue on your last comment, I have opened a new ticket as this seems not to be related to the issue that we are handling on this ticket. I will contact you on this new ticket shortly.
