Credits transfer

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Tagged: ATE

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Author	Posts
December 4, 2025 at 1:15 pm #17634377
traianT	Hello, we just transferred this website to the customer's account and from what i see, the credits that we assigned them didn't transfer over. We lost the credits from our account and the balance on our customer's account is 0. Can you please transfer the credits we assigned them? Thank you
December 4, 2025 at 1:47 pm #17634638
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello there, I just need to verify a few things: 1. What's the URL of the website in question? Please share it. 2. How many credits were transferred to the website, and on which date? 3. What's your client's account email? With this information I can confirm all the needed information 🙂 We'll refund any lost credits, don't worry.
December 4, 2025 at 1:51 pm #17634640
traianT	Think it got resolved, about 10-20 minutest after we did the transfer the credits appeared. was for curatorial.ro but...it's fixed now
December 4, 2025 at 1:57 pm #17634686
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	I'm glad to hear that. Perhaps it just needed some time. Reach out whenever you need us 🙂 I'll close this ticket.