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[Resolved] I can't translate template to one of language

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a template into Romanian but encounter an error where the expected translation does not appear, and instead, an error symbol shows up, which changes back to a plus sign after refreshing.
Solution:
We recommend following these troubleshooting steps:
1. Navigate to WPML → Support in your WordPress dashboard.
2. Click the 'Troubleshooting' link located below the list of plugin versions.
3. In the 'Clean up' section, perform these actions one by one:
• Click 'Clear the cache in WPML'.
• Click 'Remove ghost entries from the translation tables'.
• Click 'Fix element_type collation'.
• Click 'Synchronize local job IDs with ATE jobs'.
• Click 'Synchronize translators and translation managers with ATE'.
• Click 'Set language information'.
• Click 'Fix post type assignment for translations'.

Please ensure to backup your database before making any changes. If the issue persists or the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Andrey 2 months, 4 weeks ago.

Assisted by: Andrey.

Author Posts
May 30, 2025 at 1:32 pm #17092443

andrzejL-6

Background of the issue:
I am trying to translate a template to Romanian language. Here is a link to a page where the issue can be seen: hidden link.

Symptoms:
I expected to see a translated template, but instead, I got an error from the movie or pencil but after refreshing, it changes back to a plus sign.

Questions:
Why can't I translate the template to Romanian?
What causes the error from the movie or pencil?
May 30, 2025 at 8:52 pm #17093444

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Unfortunately, I wasn’t able to view the link you provided. Could you please upload a screenshot instead? This will help me better understand and diagnose the issue.

In the meantime, please try the following troubleshooting steps:
1. Navigate to WPML → Support in your WordPress dashboard.
2. Click the “Troubleshooting” link located below the list of plugin versions.
3. In the “Clean up” section, perform these actions one by one:

• Click ‘Clear the cache in WPML’.
• Click ‘Remove ghost entries from the translation tables’.
• Click ‘Fix element_type collation’.
• Click ‘Synchronize local job IDs with ATE jobs’.
• Click ‘Synchronize translators and translation managers with ATE’.
• Click ‘Set language information’.
• Click ‘Fix post type assignment for translations’.

Please let me know the results after completing these steps, and feel free to share the screenshot so I can further assist you.

Please backup your database before making any changes.