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[Resolved] i want to translate a my page but its not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to translate a page and clicking on the plus sign redirects you to create a new page instead of the translation page, you might be facing the same issue as the client.

Solution:
Ensure that your WordPress memory limit meets the minimum requirements for WPML, which is 128MB.

If the issue persists, check the "Language" section while editing the page in the default language. Make sure to select "WPML Translation Editor" instead of the WordPress Editor, and then update the page.
If you are using Elementor, and want to translate the pages using ATE, you should always use "WPML Translation Editor".

If you're still experiencing difficulties, we can assist you with the settings. We can provide instructions and guides, and if needed, we can make the changes for you. Just let us know how you would like to proceed.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If this is the situation, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 13 replies, has 2 voices.

Last updated by Marsel Nikolli 8 months, 1 week ago.

Assisted by: Marsel Nikolli.

Author Posts
March 29, 2024 at 10:41 am #15463859

awayL

i want to translate a my page but its not working.

When I click on the plus sign to add translation it redirect me to create new page instead of translation page.

below is the page link.
hidden link

2.PNG
1.PNG
March 29, 2024 at 10:43 am #15463891

awayL

i need help
March 29, 2024 at 11:07 am #15463956

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will gladly help you.

It might not be related to the issue, but according to your debug.info, the WP memory limit needs to be increased, WordPress uses 40Mb as default and the minimum requirements for WPML are 128 MB. (Kindly check this page: https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the line: /* That's all, stop editing! Happy publishing. */ 

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

* Note: Please make sure you have a full backup of your website before making any updates/changes to your website.

---

After, please try clearing the website's cache (server-side included) and check if the issue persists.

Let me know how it goes,
Marsel
March 29, 2024 at 11:21 am #15464008

awayL

ok but i stil have the issue. my issue is not related to memory. i want help my I cannot translate my one page but other pages can transalate
March 29, 2024 at 11:30 am #15464063

awayL

and i also increased my memory limit as u suggested

3.PNG
March 29, 2024 at 11:41 am #15464117

Marsel Nikolli

Thank you for the update.

I would need temporary access to your site's WP-admin to investigate this issue and understand it better. Please create an administrator user using any email address you prefer.

Your next reply is set to private for you to provide the username and password details.

Please fully back up your site (files and database) and confirm it in your next reply.

Thanks,
Marsel
March 29, 2024 at 11:55 am #15464176

awayL

and this is the page url for which we are having issue to create translation

hidden link
March 29, 2024 at 12:08 pm #15464184

Marsel Nikolli

Thank you for the access, I was able to check.

I noticed that when editing the page in the default language, the WordPress Editor is selected in the "Language" section (check the image attached).

Can you please switch to "WPML Translation Editor" and update the page, after try translating the page again and check if the issue persists?

Let me know how it goes.

wordpress-editor-selected.png
March 29, 2024 at 5:10 pm #15465140

awayL

I thought u will do ll the settings. that's why I gave u the login details.
March 29, 2024 at 5:11 pm #15465142

awayL

Plz do the settings
March 29, 2024 at 5:31 pm #15465220

Marsel Nikolli

Hi,

The reason why we ask for credentials is to troubleshoot and check that you're not missing any configuration/settings.

We try to help by assisting you with instructions/guides which would help if you face the same issue in the future.

I would suggest you try following my instructions and if you have any difficulties or need help just let me know and I can make the changes for you.

Let me know how you want to proceed.

Regards,
Marsel
March 30, 2024 at 7:27 am #15466010

awayL

Ok i am checking
March 30, 2024 at 7:30 am #15466011

awayL

its working

March 30, 2024 at 9:37 am #15466093

Marsel Nikolli

Hi,

I've checked and it seems that you changed the translation editor correctly, you just need to complete the translation now.

I've made a simple video: hidden link

Let me know if you need further help.

Kind regards
Marsel