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[Waiting for user feedback] Split: Sending for translation failed” “Tasks could not be created

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This topic contains 4 replies, has 0 voices.

Last updated by Dražen 4 days, 12 hours ago.

Assisted by: Dražen.

Author Posts
August 12, 2025 at 7:54 am #17312241

adamF-18

Hello

I conducted a test.

hidden link

Start: 94,903 credits

1. Screen 1 - Adding a product for translation and setting. (English is set as "don't do anything")
2. Screen 2 - Error message (product has not been translated) (“Sending for translation failed”
“Tasks could not be created”)
3. Screen 3 - Reduced credits

As you can see, the only thing that can be translated on the product is the name “BPOWER START-STOP 95Ah 760A 12V P+ 335EFB 304x172x222 Battery.”

The rest are taxonomies that have already been translated. There is no description here. Other strings that appear on this subpage are global (they are translated elsewhere, not for each product separately).

Test result?
Instead of 7 credits (0 because it didn't translate), it used up 815 credits.

Best regards
August 12, 2025 at 7:56 am #17312245

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

lets continue here with problem job failing.

Can you please try next:

- Make sure you have a backup.
- Disable all other plugins and leave active only WPML plugins
- Switch to WP default theme
- Check if the issue still happens.

Let me know how it goes.

Regards,
Drazen

August 12, 2025 at 10:06 am #17312834

adamF-18

Hi

After switching to the default theme and disabling ALL plugins (except wpml and woocommerce) - still the same error.

Before attempting translation: 94,082
After: 92,275

e2c7a48a-0916-4ffa-aa57-9ba3668bef73,08/12/25 09:59:10,153682774,1807,bulk.mt@wpml.org, hidden link
August 12, 2025 at 10:35 am #17313056

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

let me take a deeper look on what is causing the issue and lets to fix it so translation can work properly.

Please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 


Thanks,
Drazen

August 18, 2025 at 8:56 am #17326671

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have checked with test post and I can see it translated and sends fine for translation.

- hidden link

Please update WCML and WC to latest version, and try again to see if the issue still happens. I can see the product you shared above (Akumulator BPOWER START-STOP 95Ah 760A 12V P+ 335EFB) is also translated fine now.

Regards,
Drazen