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[Waiting for user feedback] String translation

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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This topic contains 9 replies, has 0 voices.

Last updated by Shekhar Bhandari 8 hours, 7 minutes ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 31, 2026 at 3:54 pm #17940566

steveR-28

I can't find some strings that are in a Divi form. For some reason most of the page was automatically translated, but the checkbox options were not translated, and I can't find them when doing a string search.
April 1, 2026 at 4:42 am #17941648

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Since initial debugging is already done, to debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
April 6, 2026 at 3:54 am #17950574

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you please check the issue now, I have added the following xml on WPML->Settings->custom XML configuration to fix the issue, after adding the xml, I updated the page and the translations is working.

<wpml-config>
      <gutenberg-blocks>
    <gutenberg-block type="divi/contact-field" translate="1">
        <key name="fieldItem">
            <key name="innerContent">
                <key name="*">
                    <key name="value" />
                </key>
            </key>
            <key name="advanced">
                <key name="radioOptions">
                    <key name="*">
                        <key name="value">
                            <key name="*">
                                <key name="value" />
                            </key>
                        </key>
                    </key>
                </key>
                <key name="checkboxOptions">
                    <key name="*">
                        <key name="value">
                            <key name="*">
                                <key name="value" />
                            </key>
                        </key>
                    </key>
                </key>
            </key>
        </key>
    </gutenberg-block>
  </gutenberg-blocks>
</wpml-config>

Look forward to your reply.

Thanks
April 12, 2026 at 6:14 pm #17964265

steveR-28

Thanks, that did fix the fields that are initially seen on the page. The only item remaining is the conditional logic that makes a new question appear if the person selects "Hunting Safari" or "Photo Safari".

The question is: Is this your first hunting (or photo) safari? It has Yes or No options.

Steve
April 13, 2026 at 5:43 am #17964613

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

This looks like a compatibility issue, I have created a public sandbox site here: hidden link

Can you please install divi theme here and create similar contact form with just demo content, you can just add two fields to show the issue.

Look forward to your reply.

Thank
April 14, 2026 at 12:10 am #17967182

steveR-28

Hi Shekhar,

I imported the contact page from the original site to the demo site since there's nothing confidential in the configuration.

Thanks,
Steve
April 14, 2026 at 8:34 am #17967810

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

I’ve escalated this issue to our compatibility team for further investigation. I’ll keep you updated as soon as I receive any feedback from them.

Thanks
April 15, 2026 at 2:58 am #17970197

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Our Compatibility team checked the issue and sugggested to add the following xml on WPML->Settings->Custom XML configurtaion.

<wpml-config>
  <gutenberg-blocks>
    <gutenberg-block type="divi/contact-field" translate="1">
      <key name="fieldItem">
          <key name="innerContent">
              <key name="*">
                  <key name="value" />
              </key>
          </key>
          <key name="advanced">
              <key name="radioOptions">
                  <key name="*">
                      <key name="value">
                          <key name="*">
                              <key name="value" />
                          </key>
                      </key>
                  </key>
              </key>
              <key name="checkboxOptions">
                  <key name="*">
                      <key name="value">
                          <key name="*">
                              <key name="value" />
                          </key>
                      </key>
                  </key>
              </key>
          </key>
      </key>
      <key name="conditionalLogic">
        <key name="innerContent">
          <key name="*">
            <key name="value">
              <key name="*">
                <key name="value"/>
              </key>
            </key>
          </key>
        </key>
      </key>
    </gutenberg-block>
  </gutenberg-blocks>
</wpml-config>

Please add the xml file, update the contact form page and this should work accordingly. I already tested this on sandbox site and it's working for me.

Look forward to your reply.

Thanks
April 22, 2026 at 8:44 pm #17988715

steveR-28

Hi Shekhar,

The change works, but there are still missing fields. When someone selects an answer for "What type of safari are you interested in?", it generates one of the following questions:

Select: Hunting Safari --> Is this your first hunting safari? (Yes/No) options
Select: Photo Safari --> Is this your first photo safari? (Yes/No) options
Select: Custom --> Have you been on a safari before? (Hunting Safari/Photo Safari) as possible options

Thanks,
Steve
April 23, 2026 at 4:54 am #17988985

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello 🙂

Sorry I couldn't understand the issue properly, it's working properly for me here: hidden link Did you add the updated XML and updated the contact page?

Look forward to your reply.

Thanks