Switch to Advanced Translation Editor

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 1 voice.

Last updated by Kor 3 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
April 15, 2025 at 9:40 pm #16936200
kateR	Background of the issue: I switched from the outdated editor to Advanced Translation Editor using the given documentation page. Symptoms: I cannot access any of my translations at all. I get an error (translated from German) 'WPML can not translate this page. Try again'. Questions: Why can't I access my translations after switching to the Advanced Translation Editor? How can I resolve the error message 'WPML can not translate this page. Try again'?
April 17, 2025 at 3:12 pm #16944886
kateR	Would you mind to give me an input here? We are stuck and like to move on. Thanks a lot.
April 17, 2025 at 3:58 pm #16945113
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. It looks like the translation got stuck. Please try the method mentioned here https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ and see if it helps. In the meantime, please backup and update all WPML plugins.
April 22, 2025 at 12:43 pm #16955309
kateR	Hi Kor Thanks for your reply. I checked the translation queue accordingly. The translation of the homepage itself was stuck, I deleted this as requested. Tried the translation again and I still can not translate. So my problem is still not resolved. What shall I do next? Please note that I do have a backup (we do this on a regular and automated basis), also I requested an update from the webmaster since I am not entitled to do it on my own. Thanks for your reply kate
April 22, 2025 at 1:11 pm #16955375
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

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