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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is experiencing issues with widgets not automatically translating and forms not redirecting after submission.

Solution:

First, we verified that the form issue was not specific to translations, as it also occurred in the default language. We requested more details about the client's redirect settings to understand the problem better. After further investigation, we manually edited the Spanish page using the Popup template, which resolved the issue. Additionally, we are collaborating with the plugin author to include a permanent fix in the upcoming version of Ultimate Addons for Elementor.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 7 replies, has 2 voices.

Last updated by Bigul 1 month, 3 weeks ago.

Assisted by: Bigul.

Author Posts
November 19, 2024 at 5:50 am #16417609

jayl-13

I find some widgets that have new issues. Please help me.

hidden link
The translated form did not redirect

16413035-111111111.jpg
November 19, 2024 at 6:01 am #16417663

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

One doubt. The form is not redirecting the user after submission, even in the default language. Refer to the attached image for more details. Therefore please share more information about your redirect settings.

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Thanks!

Bigul

2024-11-19_11h25_28.png
November 20, 2024 at 5:50 am #16422229

jayl-13

You misunderstood, I wasn't talking about the redirect after the user submits.

I was saying that when the button is clicked in the Spanish version, it should show a Spanish form popup, but it's still showing the English form popup.

November 20, 2024 at 8:52 am #16423093

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. Please check it now. I got the expected results after choosing the Popup template by editing the Spanish page manually. Refer to the attached images for more details.

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Thanks!

Bigul

2024-11-20_14h19_38.png
2024-11-20_14h18_45.png
November 20, 2024 at 9:36 am #16423440

jayl-13

One thing, I don’t want to manually operate it, I hope it should be automatically translated.
Because if there are any changes on the page, I will have automatic translation, and it would be very troublesome to manually modify the form settings again.

November 20, 2024 at 11:25 am #16424169

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the feedback. We will debug it further and get back to you as early as possible. Please wait.

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Thanks!

Bigul

November 25, 2024 at 3:26 am #16437769

jayl-13

This is the support cleanup robot, making sure that nothing is left behind or forgotten. I see that you have an open support thread that’s been waiting for feedback for 3 days now.

I still need assistance.

November 25, 2024 at 2:02 pm #16440129

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. We are in touch with the plugin author. The fix for the issue is included in the upcoming version of Ultimate Addons for Elementor. So we have included it in our sandbox site now - hidden link

Please check it and let us know your feedback.

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Thanks!

Bigul