Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to find the text they wanted to translate from Translation Management and needed guidance on how to translate it.

Solution:
1. We asked the client to confirm if the issue persists when creating a test form.
2. We suggested trying a workaround solution and provided a link to our forum for guidance: https://wpml.org/forums/topic/unable-to-select-mailchimp-form-in-translation-management/#post-11659973. We also reminded the client to back up their database before making any changes.
3. We inquired if removing the asterisk from the placeholder would allow the translated placeholder to be visible and suggested checking the settings for alternative ways to indicate required fields.
4. We requested temporary access to the client's site, preferably a test site where the problem was replicated, to provide better assistance. We also asked for the link to the form's location on the website and the admin area where it was created.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 8 replies, has 2 voices.

Last updated by Andrey 10 months, 2 weeks ago.

Assisted by: Andrey.

Author Posts
March 16, 2024 at 2:45 am #15416220

kelvinL-3

I didn't find the text I want to translate from Translation Management, refer to attached screenshots, I search the text and filter but no such result, please advise how I can translate it?

Screenshot 2024-03-16 at 10.32.22 AM.png
Screenshot 2024-03-16 at 10.31.43 AM.png
March 16, 2024 at 9:38 am #15416442

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

To further investigate your issue, can you confirm if the same problem occurs when you create a test form?

Additionally, please try the workaround solution provided in the following link and kindly inform me of the outcome: https://wpml.org/forums/topic/unable-to-select-mailchimp-form-in-translation-management/#post-11659973

Please ensure to backup your database before making any changes.

March 22, 2024 at 2:36 pm #15441270

kelvinL-3

Dear Andrey,

I read the article but what do you expect the result after adding the code, what should I test?

March 22, 2024 at 9:35 pm #15442557

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback. A user from a support ticket reported a similar problem that was resolved by adding a code. If the issue is identical, adding the same code should fix it, and the form will be visible in WPML → Translation Management for translation.

March 23, 2024 at 11:05 am #15443041

kelvinL-3

Dear Andrey,

I added the script but not work. I am not going to ask translator to translate the form for me, I want to translate it by myself, please refer to screenshot, I did translate but no change to the display, you can visit the page hidden link

Screenshot 2024-03-23 at 7.03.09 PM.png
Screenshot 2024-03-23 at 6.58.02 PM.png
March 23, 2024 at 11:08 am #15443070

kelvinL-3

Please refer to screenshot, I think there is problem I mark. Please advise how I can make it be translatabled.

Screenshot 2024-03-23 at 7.07.02 PM.png
March 25, 2024 at 3:02 pm #15447549

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the explanation. If the asterisk is removed, will you be able to see the translated placeholder?

There might be another way to indicate required fields instead of adding an asterisk to the placeholder. Can you check the settings to see if there is another option available?

March 25, 2024 at 9:56 pm #15449105

kelvinL-3

Dear Andrey,

Please refer to the screenshot, I don't know which one is the correct one, I did translate all but no change to the front end.

I try to select the item from Translation Management, you should see the broken url when I click the edit.

Screenshot 2024-03-26 at 6.00.47 AM.png
Screenshot 2024-03-26 at 5.54.31 AM.png
March 26, 2024 at 4:32 pm #15452455

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Please share the link to the form's location on the website and the admin area where it was created.